1. Pacho_SS's Avatar
    Hey guys,
    I have a Samsung Galaxy S6. On the 21st of November my phone downloaded and installed an update and now i can't access or turn on my private mode. It was working before the update but ever since the update, whenever i turn it on use my pattern it gives me an error saying, "Failed to enable private mode. Try again".

    I've restarted my device, wiped the cache partition, tried running private mode in Safe Mode yet it still doesn't work.

    If anyone else is experiencing the same problems and has found a solution to it, please let me know.

    Thank you.
    12-01-2017 01:59 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! I've seen that mentioned a few times elsewhere. It's worth contacting Samsung and letting them know about this -- perhaps something with that update caused the glitch, and needs to be patched.
    12-01-2017 09:08 PM
  3. Pacho_SS's Avatar
    Thank you for the welcome. I did contact Samsung back then and they were not aware of any such problems. I even talked live to their technical support but it didn't work out as well and they ended up telling me to go and get my phone checked by a Samsung engineer so i don't know what else to do now.
    12-02-2017 04:34 AM
  4. B. Diddy's Avatar
    Sorry, I'm afraid I'm not sure what else to do short of reinstalling the firmware using Smart Switch or Odin -- but I think that will wipe your data, so if you have files saved in Private Mode that you don't want to lose, that wouldn't be a good solution.
    12-02-2017 04:33 PM
  5. Pacho_SS's Avatar
    Can this problem be conveyed to Samsung somehow so that they fix it?
    12-03-2017 10:13 AM
  6. B. Diddy's Avatar
    Try contacting them here.
    12-03-2017 02:21 PM
  7. Pacho_SS's Avatar
    Nope, didn't work. I'm just really disappointed in Samsung.
    12-04-2017 06:56 PM

Similar Threads

  1. LG G6 not supporting Airtel in India
    By Android Central Question in forum Ask a Question
    Replies: 4
    Last Post: 09-05-2018, 08:50 AM
  2. another systems update
    By srayjacobs in forum Samsung Galaxy Note 8
    Replies: 10
    Last Post: 12-02-2017, 06:22 AM
  3. How do I enable a "do not disturb while driving" message on a galaxy s7?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 12-02-2017, 02:02 AM
  4. My screen does not show any notifications
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-01-2017, 09:12 PM
  5. Lost/Missing In-dial screen after latest update Samsung Galaxy S7 Edge
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-01-2017, 11:25 AM
LINK TO POST COPIED TO CLIPBOARD