My new samsung j2 prime's secure folder is not working

Dec 12, 2017
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Whenever i am clicking on the secure folder its is showing that some unauthorized software has been installed and i also can't update my software. Whenever i am updating its showing processing failed.

Pls help me step by step
 
Welcome to Android Central! Is the phone rooted, with a different ROM flashed onto it? Did you get it brand new or used?

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