My new samsung j2 prime's secure folder is not working

[saqibismail2003gmailcom]

Whenever i am clicking on the secure folder its is showing that some unauthorized software has been installed and i also can't update my software. Whenever i am updating its showing processing failed.

Pls help me step by step

 

[B. Diddy]

Welcome to Android Central! Is the phone rooted, with a different ROM flashed onto it? Did you get it brand new or used?

FYI, for your safety and privacy, we strongly recommend not displaying any personally identifying information, like your own email address (which I assume is what your username is). Please change it -- if you need help doing so, send a message here: https://forums.androidcentral.com/sendmessage.php