How to get rid of this annoying memory cleaner?

[limos888]

I have this memory cleaner that keep appearing on the screen. Shadowy one with a white fan duster and green semi circle around it. Need a solution to it. It's annoying freezing game and apps when it appears. Wish I could post a picture

 

[Javier P]

Welcome to the forums. That looks very similar to the Clean Master icon. Do you have this app, or any other by Cheetah Mobile, installed in your phone? If so, uninstall it and see if the issue persists.

 

[limos888]

It is not Clean Master. I do not have this app. However I install it and uninstall it. but the Icon still appearing.

 

[Javier P]

It is not Clean Master. I do not have this app. However I install it and uninstall it. but the Icon still appearing.

Do you have any other cleaner or RAM booster app installed?

 

[limos888]

I have uninstall all of them and restart before but it is still there. Wanted to do a factory reset but afraid all messages and factory gone

 

[Mooncatt]

When you tap the icon, does it bring up any other app, notification, etc that would clue you in on which app it is? What if you long press it?

 

[Scienceguy Labs]

Do you have any free antivirus apps installed on your phone? I vaguely recall that icon showing up in an antivirus app I once used. Have you gone into settings and looked through your installed apps to see if that icon shows up next to an app?

 

[limos888]

I have tried using several anti virus and anti malware but it can't detect it. I have since uninstalled all of it. It is still there. When it appear it show the amount of memories free able and when I tap on it the circle turn, after that it shows the amount of memories freed.

 

[limos888]

This is how it looks like.

 

[Rukbat]

Go into your app drawer and look at every app in there. If you see a memory cleaner or a speedup app, uninstall it. No Android phone should be running any app like that.

 

[recDNA]

Does it ever give a notification in the pull down notifications? If so you can tap on the down carat or 3 dots to see what app it is from.

 

[limos888]

Does it ever give a notification in the pull down notifications? If so you can tap on the down carat or 3 dots to see what app it is from.

Sadly it doesn't.

 

[recDNA]

Sadly it doesn't.

Have you tried looking in system apps? If it is there the virus cannot be wiped unless you flash a clean rom. The Samsung guy at Best Buy can do it in a Samsung phone.

Does it always show Chrome with the broom icon? If so uninstall Chrome and try Safari.

There are apps that can save and restore messages after a factory reset but I would recommend a clean reset. Take screenshots of any you must have. Screenshots won't carry the virus

Do not allow Google to reinstall all your apps after factory reset. Install only what you need when you need it one at a time to discover source of infection.