1. Satori's Avatar
    I recently switched mobile service providers while keeping the same phone number.

    Immediately after this was completed, my mobile number was no longer recognized by Wells Fargo's 2 factor authentication process - which I have been using without issue for months. WF couldn't figure out what the issue was so there is a tech ticket issued. Ok, no big deal, a glitch on their side perhaps.

    Now today - 2 days later - I get an email from Chase stating " Our records indicate that you may have recently changed your mobile service provider or mobile phone number. As a result, Chase services that use this mobile number (such as text banking, text alerts, Chase QuickPaySM etc.) may have been disabled. "

    How would Chase know that I switched service providers? ...and is it likely that my issues with WF are also related?
    12-24-2017 08:51 PM
  2. Rukbat's Avatar
    Thery'd know because they can see things from the connection, like where it's coming from. The problem with WF is probably related, if not exactly the same.
    12-25-2017 01:24 PM

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