1. Cmylexia's Avatar
    Hello. Not sure if this can be done. I have been using the finger print access on my LG 5 phone. I had to turn the phone off and on as it froze, and now I cannot get past the lock scree without putting in a password. I don't remember the password. Is there a way to bypass the lock screen without resetting the phone? I have a lot of photos on the phone that I do not want to loose.
    03-03-2018 08:09 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Unfortunately, there isn't. The phone should be asking you for the backup password every now and then for additional security, even with the fingerprint sensor working -- e.g., from a cold boot, or if the sensor misreads your fingerprint a couple of times in a row. You've never had to enter the backup password before?

    Google's Find My Device won't work in this situation either, because that only allows you to remotely set a new password if the phone didn't have a screen lock to begin with.
    03-03-2018 08:43 PM

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