1. msnell2190's Avatar
    1) MotoX 1575 Android phone
    2) Bought it new from Best Buy a little over a year ago (Dec 2016 I think).
    3) Was working fine until my daughter dropped it broke the touch panel and cover glass so that it no longer responded to touch.
    4) I had them replaced at a reputable electronics repair shop
    5) In the repair process, the device was reset
    6) On Power Up, I am prompted to setup the phone and easily able to log onto WiFi and Cellular service with no problem.
    7) Google Account Verification requests I "Verify your Account" and says "This device was reset. To continue, sign in with a Google Account that was previously synced on this device"
    8) I enter the Google email and password that was on phone (which still work fine via PC browser)
    9) I get message "Unable to sign in to device due to a unknown error. Please try another account or try to sign in again after 24 hours"

    I have been struggling with this for 6 weeks now. I have tried other Google accounts, waited days at a time in between, and done more hardware resets. The symptoms and results are identical every time. I'm caught in repeat loop of steps 7 thru 9 above.

    Android Experts out there - Please help!

    Thank you

    P.S. Sorry for duplicate question. I posted this first before I was logged in.
    03-19-2018 01:10 PM

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