1. KaflBr's Avatar
    When I bought my phone (it's a Samsung Galaxy J5 Pro), I put it to unlock by my digital. So far so good. I registered and everything was working properly. Until, when I tried to unlock by digital, just was not going to. I tried, tried and nothing, and after that day my only option was to use my PIN as an unlocker. Yesterday I searched videos to find answers to my mistake and I came across a guy putting *#0*# (on the keyboard to put numbers to call somebody) and clicking the "Sensor" button. When I did this, I came across a button making me available to do a test on my digital sensor and realized that there were 2 errors: bad pixel and cal result.
    Anyone can help me?

    Ps: my Android is running the version 7.0 (in September will update to the 8.1)
    The print of the test that I discovered the 2 errors is https://imgur.com/a/m0E2NFo
    07-12-2018 11:08 AM
  2. Rukbat's Avatar
    If the phone is still under warranty, arrange to have it repaired, If not, either find a reliable repair shop or contact Samsung, but you'll have to pay for the repair.
    07-12-2018 11:59 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Does it also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-35510. If so, then it's probably a hardware problem. Is the phone still under warranty?
    07-12-2018 12:05 PM
  4. KaflBr's Avatar
    Yes, it still does not work in Safe Mode, but this time a balloon appears saying:
    Attention Make sure the Home Key is clean and dry and try again.
    07-12-2018 12:57 PM
  5. KaflBr's Avatar
    By the way I'll have to go to Samsung to see the problem. Thanks for the help, guys.
    B. Diddy likes this.
    07-12-2018 12:59 PM

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