Message App crash on text deletion

[Stomppy]

I am using LG G5 with Android 7.0

When I try to delete a single text with any multimedia in it (picture, GIF) the app message crashed and does not delete the text. I have a very long text history with my wife and would like to keep most of it, but wanted to delete any media to hopefully have the thread load faster. I can delete plain text, but any attempt at a text with a picture or GIF causes it to crash.

I have rebooted the phone, and tried deleting the Message App cache and storage.

 

[B. Diddy]

Welcome to Android Central! I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

Try going to Settings>Apps, tap Menu>Show System, and look for Message Storage. If present, try clearing the cache from there.

 

[Stomppy]

Sorry for posting in the wrong forum. Thank you for moving it.

After selecting Show System, I could not find an entry titled Message Storage. Just Messaging. I cleared data from this again, but messaging crashed again.

 

[B. Diddy]

Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-30620

 

[Stomppy]

I attempted in Safe Mode, and the app still crashed without deleting the text.

 

[B. Diddy]

That suggests it's a bug with the app itself, or with the firmware. Is this the stock LG messaging app, or Android Messages, or something else?

The only thing left to try would be a factory reset, but I'm not sure that's worth the hassle. You could also try installing another SMS app and see if that one can delete the thread successfully.