1. arelg's Avatar
    I tried to put Skype on my phone but there was some sort of Internet problem and it was never installed. As I recall I wasn't even able to download it. But now play.google.com thinks it is installed. What can I do to straighten this out?

    Thanks, Bob
    10-03-2018 12:35 PM
  2. B. Diddy's Avatar
    I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

    How are you trying to install the Skype app? Through the Play Store app, or the Play Store website on your browser? Make sure you're using the Play Store app.
    10-03-2018 06:21 PM
  3. arelg's Avatar
    Thanks very much B. Diddy. Although I do not recall I probably used the website thru the browser. I might have even been using the browser on an iPad or Windows laptop. It think I have done that before to install other apps. But I tried the app on the phone and that worked fine. So Thanks!

    B. Diddy likes this.
    10-07-2018 09:02 AM
  4. B. Diddy's Avatar
    Great! When the Play Store site says "Installed," that means it's been installed at some point on one of your devices, not necessarily the one you're currently using. If you tap the Installed button, it should then give you a list of all compatible devices, and you can then choose which device to install the app to. The Play Store app is specifically for the device that it's installed on, and will tell you if the app is installed on that device only.
    10-07-2018 11:39 AM

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