1. Shodan5150's Avatar
    Hi. I hope someone can help me. My contacts on my phone stopped syncing. No settings were changed. Rechecked all the sync Settings. I deleted my Google account on the phone then put it back in. My contacts then started to sync again. This lasted about 5 to 10 minutes then my contacts stopped syncing again. How do I permanently fix this without resetting my phone?

    Thanks
    10-21-2018 12:30 AM
  2. B. Diddy's Avatar
    I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

    Which phone? Does this happen on both wi-fi and mobile data? Are all of the contacts in question saved to your Google Contacts in the cloud, or are there some that were only saved to the local Phone account?
    10-21-2018 03:19 PM
  3. Shodan5150's Avatar
    Which phone? Does this happen on both wi-fi and mobile data? Are all of the contacts in question saved to your Google Contacts in the cloud, or are there some that were only saved to the local Phone account

    Alcatel Idol 3. Yes both WiFi and mobile data. Most of my contacts are in the cloud. I added a couple on the phone and they aren't syncing to the cloud.
    10-21-2018 05:48 PM
  4. B. Diddy's Avatar
    Go to Settings>Accounts>Google and select your Google account. Is there a Sync Error under Contacts?
    10-21-2018 05:51 PM
  5. Shodan5150's Avatar
    10-21-2018 05:52 PM
  6. B. Diddy's Avatar
    First, keep in mind that adding a contact to the Phone account's contact list (not your Google account) means that contact won't sync with your Google Contacts in the cloud. Phone account contacts only save to the phone, and don't sync anywhere. So if the only problem is that those contacts aren't syncing to your Google Contacts in the cloud, then that's normal behavior.

    If contacts in your Google Contacts in the cloud aren't syncing to the phone correctly, then see what happens if you get rid of any contacts that you saved to the Phone account only. Make sure you write down that contact info, or go ahead and enter it right now into your Google Contacts in the cloud (i.e., on the web interface). After you delete all Phone account contacts, try syncing again.
    Shodan5150 likes this.
    10-21-2018 05:58 PM
  7. Shodan5150's Avatar
    Seems to be working fine now. Thanks
    B. Diddy likes this.
    10-21-2018 08:10 PM

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