1. Amanda Bramblett's Avatar
    I am helping a friend of mine to unlock his phone that he got from his sister and he factory reset it and we don't have the previous owner Google account information
    11-12-2018 11:16 PM
  2. Laura Knotek's Avatar
    Welcome to Android Central.

    Has your friend asked his sister for her Google account login details?

    Factory Reset Protection: What you need to know https://www.androidcentral.com/facto...-you-need-know
    hallux likes this.
    11-13-2018 12:11 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! You're going to need his sister's Google account and password. Otherwise, the phone is a paperweight. We can't help you bypass security features.
    Kodak2, hallux and Laura Knotek like this.
    11-13-2018 12:28 AM
  4. Rukbat's Avatar
    Have him add his Google account to the phone then have his sister remove her Google account from the phone.
    11-13-2018 11:58 AM

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