1. Adamnsheana's Avatar
    I bought a used Galaxy S6. I was a sucker and it wasn't charged. When I got home and charged it I get the following message when trying to connect to WiFi " an unauthorized attempt had been made to reset to factory default settings.". From what I have read the previous owner did a hard reset but didn't delete their Google accounts before. I tried contacting him but he is a ghost. Could someone please help. I lost my job and really need a reliable phone. Thank you in advance.
    12-04-2018 09:35 AM
  2. Mooncatt's Avatar
    Unfortunately there is no way around this security measure. If you bought it through a place like Swapa, check with them to see if you have any recourse. If you bought it locally/in person, you may have a case for filing a fraud complaint with the police. Otherwise you are likely out of luck.
    12-04-2018 10:06 AM
  3. Kodak2's Avatar
    You may have bought a stolen phone. That's probably why you are unable to contact him.
    12-04-2018 11:16 AM
  4. L0n3N1nja's Avatar
    Unfortunately we don't have a way to bypass that, you need the original Google account information.
    12-04-2018 11:41 AM

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