1. garybeckvt's Avatar
    brand new Moto X4.

    my desktop (PC) doesn't recognize it for file transfers. when i first plug the phone in to the computer, it is set to charge only. I change it to "transfer files" and nothing happens on the computer. the phone does not show up in the file manager as a device.

    I tried it on another computer (Lenovo laptop) and it works correctly. the device shows up in the file manager and I can transfer files.

    My old phone (Galaxy S5) still works fine on the PC. it is recognized and I can transfer files.

    so the main problem seems to be my PC just doesn't like my new phone.

    please help! I need to be able to transfer files from this computer to/from my new phone.

    thanks!
    gary in vermont
    12-11-2018 11:18 AM
  2. kbz1960's Avatar
    Have you tried another port? Refreshing file manager?
    12-11-2018 12:38 PM
  3. Kodak2's Avatar
    Also try another usb lead. Make sure you are connected directly to the usb port and not through a hub or extension.
    12-11-2018 05:26 PM
  4. garybeckvt's Avatar
    here's an update.
    i have tried another computer and it works fine.
    so there are now two computers that work and just one that doesn't.
    i talked to Motorola and they had me try a few things:
    -- I installed Motorola's Device Manager
    -- I turned on developer mode and enabled USB debugging

    still this one computer with Windows 8.1 doesn't recognize the phone

    I only have one USB-C cord at this point so I cant try another cord. But I think it is pretty clear that my cord is good because it works with two other comptuers. One is Windows 7 and the other is Windows 10. the one that does not work is Windows 8.1.

    any more ideas?

    thanks!
    12-12-2018 11:08 AM
  5. kbz1960's Avatar
    Have you looked at the properties in windows device manager?
    02-10-2019 04:39 PM

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