[Jonathan Lott]

I bought the phone from a cricket wireless store and it's brand new. It was never Sprint

[B. Diddy]

Welcome to Android Central! I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

Which phone did you get? What's the exact model number? Was this an official Cricket store, or an authorized dealer/reseller?

[Jonathan Lott]

It was from a retailer and it's a Moto e5 Cruise

[B. Diddy]

It's hard to find good details about sprintdm, but from what I can tell, it's a preloaded system app on phones that are compatible with Sprint, which is required if you ever wanted to activate the phone on Sprint: https://www.pocketables.com/2015/03/...-6-phones.html. Since the Moto E5 Cruise appears to have a CDMA radio in addition to GSM, that means it could potentially be used on Sprint.