1. Android Central Question's Avatar
    I have three devices registered on find my mobile and the one that I need to unlock has no unlock menu
    01-04-2019 10:01 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Just to be clear -- you're talking about Samsung's Find My Mobile, and not Google's Find My Device, correct? Google's doesn't have an option to remotely unlock -- only to remotely lock.
    01-05-2019 02:48 AM
  3. wjmdc4's Avatar
    Correct, I have 3 devices registered, all 3 come up on find my mobile but only 1 phone has the unlock option
    01-05-2019 06:55 AM
  4. wjmdc4's Avatar
    Unlock feature is not available for all devices on "Samsung Find my phone"
    01-05-2019 10:19 AM
  5. B. Diddy's Avatar
    Are the other two devices connected to the web?
    01-05-2019 11:56 AM
  6. B. Diddy's Avatar
    Duplicate threads merged
    01-05-2019 11:59 AM
  7. wjmdc4's Avatar
    Yes they are with location enabled for all 3
    01-05-2019 02:52 PM
  8. B. Diddy's Avatar
    Hmm. I'm not too familiar with Samsung's Find My Mobile. Are the 2 devices used on a work account? If so, the security policy might prevent remote unlock.
    01-05-2019 04:05 PM
  9. wjmdc4's Avatar
    All 3 are my personal devices and are registered
    01-05-2019 09:28 PM
  10. STARGATE's Avatar
    See my screenshot, if the first option isn't on, than that might be the culprit.
    Other than that, I don't see why your devices don't have that option.
    Unless they're older or unsupported devices. In my case, I have an old Samsung Tab 3 that doesn't even show up. No unlock feature for one of my devices on Find my Mobile-screenshot_20190106-084838_settings.jpeg
    B. Diddy likes this.
    01-06-2019 07:55 AM

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