Why is my phone not recording sound

[Android Central Question]

I've tried taking videos with sound on my regular camera, snapchat, Instagram and Facebook and none of them have sound at all! Is there anything to do to fix this?

 

[B. Diddy]

Welcome to Android Central! Which phone? Does it happen in Safe Mode as well?

Make sure nothing is blocking the primary or secondary mics (at the bottom and top of the phone, respectively).

 

[Emilie Edwards]

I have the galaxy s9+, I've tried taking videos with sound on my regular camera, snapchat, Instagram and Facebook and none of them have sound at all! Is there anything to do to fix this? When i say "okay google" it sometimes gets it but it also won't catch songs when i try to shazam them

 

[B. Diddy]

Duplicate threads merged.

 

[Emilie Edwards]

Idk how to put it in safe mode, im pretty sure nothing is blocking them

 

[B. Diddy]

Safe Mode: https://support.t-mobile.com/docs/DOC-37190