1. pavlovskig's Avatar
    my Desire S. Once or twice a day suddenly restart it shut down and did not work I had to pull out the battery to get started Please help. P.S. sorry for my bad english
    06-20-2011 09:58 AM
  2. Moscow Desire's Avatar
    Do not worry about the bad english.

    What country are you using?

    Is your phone normal? Is it root? Custom ROM?
    06-20-2011 10:35 AM
  3. pavlovskig's Avatar
    I'm from Macedonia. I bought the phone with a contract from T-Mobile
    06-20-2011 10:40 AM
  4. srkmagnus's Avatar
    There may be a bad app causing the phone to restart. Provide us with the information Moscow provided and hopefully we can help narrow down the problem and get the problem fixed.
    pavlovskig likes this.
    06-20-2011 10:44 AM
  5. Moscow Desire's Avatar
    Yes, as SRK said.

    Also, any apps you installed recently.
    06-20-2011 11:02 AM
  6. pavlovskig's Avatar
    It shuts down by itself everyday and I must remove the battery to get it running again. When it happens, the phone is in my pocket or put on the table at work. It never turned off when I was playing with it, only when it's locked. Also, it does it even if the battery is fully charged. App. I add: Antivirus free; barcode scanner; Yahoo mail; MP3 music Download; Skype; TuneIn radio; Zedge
    06-20-2011 11:22 AM
  7. Moscow Desire's Avatar
    Ok, so, I will have to think it is the software your provider put on it. Your carrier.

    Now, you can do this,

    First of all, I would remove the anti-virus...... Then....

    1. If the problem is still there, you can reset the phone to default. (Make sure you back up all contacts before doing this)

    2. If problem continues, you can call company who sold you phone, and ask why it does this only when it's locked.

    Let us know what happens when you remove anti-virus
    pavlovskig likes this.
    06-20-2011 11:35 AM
  8. pavlovskig's Avatar
    Ok, so, I will have to think it is the software your provider put on it. Your carrier.

    Now, you can do this,

    First of all, I would remove the anti-virus...... Then....

    1. If the problem is still there, you can reset the phone to default. (Make sure you back up all contacts before doing this)

    2. If problem continues, you can call company who sold you phone, and ask why it does this only when it's locked.

    Let us know what happens when you remove anti-virus
    It's the same without "antivirus" today phone turn off again while it was locked and was in my pocket
    06-22-2011 12:06 PM
  9. Moscow Desire's Avatar
    If it never happened in the past, at this point, I would synch your contacts and such (back up), then so a factory reset on the phone.

    If the problem continues, then bad hardware or bad programming on the carriers part.
    pavlovskig likes this.
    06-22-2011 01:45 PM
  10. pavlovskig's Avatar
    If it never happened in the past, at this point, I would synch your contacts and such (back up), then so a factory reset on the phone.

    If the problem continues, then bad hardware or bad programming on the carriers part.
    I solved my problem. The Holder of the battery not holding well the battery and had weak contact between battery and phone. I put a small piece of paper in between and ... solved problem. Thanks
    07-03-2011 01:11 PM
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