Why can't I turn off or adjust Google Messages notifications?

[Zachry McElroy]

Help CenterCommunity
Original Poster - ZacM1979
15 hr

Why can't I turn off notifications? 0 Replies 0 Upvotes
For some reason I'm not allowed to turn off notifications either in app or through settings. I've looked for documentation that would explain the issue, but can't find anything. Everything I've read says I should be able to change the settings. The best work around is to set the notification sound to none, and not display message for individual notifications. I can't control it at the app or group level. I tried deleting cache and app data with no effect. I can't disable or delete the app. I also uninstalled updates and reinstalled from play store. Does anyone know why this is happening? Or maybe a way to get some system data about what is controlling my ability to modify the settings?

Phone - Pixel 2
Android version - 9 with May update
App version - 4.3.098

 

[B. Diddy]

Welcome to Android Central! I moved this from the Android Apps forum to the General Help forum since the former is intended for developers to promote their apps.

Go to Settings>Apps, select Messages, then Notifications. There should be a main toggle there for Show Notifications -- turn that off. It should look like this:

 

[Zachry McElroy]

If you look at the images attached there is one that shows the settings > apps > messages > notifications. Unlike yours, I do not have the toggle. Any ideas? I linked the appropriate pic.

 

[B. Diddy]

I noticed that. I also noticed that the resolution on your screen looks a lot lower than mine. It doesn't look like a font size issue, since the status bar icons are also bigger -- did you change the screen resolution itself? If you changed how the display looks, I'm wondering if that's somehow messing up how the options are presented to you.

 

[Zachry McElroy]

Adjusted resolution. No change.

 

[B. Diddy]

Does it also happen in Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en

 

[Javier P]

Welcome to the forums. Maybe related to Messages for web?

https://www.androidcentral.com/how-set-android-messages-web

 

[Javier P]

You could try this.

 

[mustang7757]

Help CenterCommunity
Original Poster - ZacM1979
15 hr

Why can't I turn off notifications? 0 Replies 0 Upvotes
For some reason I'm not allowed to turn off notifications either in app or through settings. I've looked for documentation that would explain the issue, but can't find anything. Everything I've read says I should be able to change the settings. The best work around is to set the notification sound to none, and not display message for individual notifications. I can't control it at the app or group level. I tried deleting cache and app data with no effect. I can't disable or delete the app. I also uninstalled updates and reinstalled from play store. Does anyone know why this is happening? Or maybe a way to get some system data about what is controlling my ability to modify the settings?

Phone - Pixel 2
Android version - 9 with May update
App version - 4.3.098

Trying to get sound or pop up from stoping?

 

[galaxyfive]

Help CenterCommunity
Original Poster - ZacM1979
15 hr

Why can't I turn off notifications? 0 Replies 0 Upvotes
For some reason I'm not allowed to turn off notifications either in app or through settings. I've looked for documentation that would explain the issue, but can't find anything. Everything I've read says I should be able to change the settings. The best work around is to set the notification sound to none, and not display message for individual notifications. I can't control it at the app or group level. I tried deleting cache and app data with no effect. I can't disable or delete the app. I also uninstalled updates and reinstalled from play store. Does anyone know why this is happening? Or maybe a way to get some system data about what is controlling my ability to modify the settings?

Phone - Pixel 2
Android version - 9 with May update
App version - 4.3.098

OP install a 3rd party messaging app, set as default. Then disable/ messages. Re start the device then /enable messages and delete/disable the 3rd party app and make messages your default.

A little more aggressively you could try resetting app preferences in systems/advanced

 

[Zachry McElroy]

Ok. Thanks for all the suggestions so far...

Safe mode doesn't make a difference.

Disabling all non system apps that have device admin privileges didn't help.

Installing 3rd party message app and following directions above didn't change anything.


Let me say that more then anything this just bothers me. My notifications are a little random, but so are most Pixel phones. I don't need to turn off my notifications. I am just the type of person that isn't happy not knowing what is causing the issue.

At one point during all of the various methods tried I was able to turn off notifications through the toggle in the recent notifications section of settings. I didn't have the toggle in the app settings menu. I turned them back on and haven't been able to recreate the outcome following the same steps.

Any other ideas?

 

[B. Diddy]

Was this present before the May update? If not, then it could be a bug with the update -- it hasn't been pushed out to most (if not all) Pixel 3's yet, which is leading to speculation that some bugs might have been found after the initial rollout to the Pixel 2's.

 

[Zachry McElroy]

Honestly not sure. I know it hasn't always been like this. When it a actually happened is unknown. I've googled it to death and read hundreds of posts from different forums. It is either so new that I was the first to report it, or it's exclusive to my phone.

 

[mustang7757]

Honestly not sure. I know it hasn't always been like this. When it a actually happened is unknown. I've googled it to death and read hundreds of posts from different forums. It is either so new that I was the first to report it, or it's exclusive to my phone.

Are these the settings your looking for

 

[Zachry McElroy]

Looks like it's a bug?

The only issue is that I'm not running Q3. In not running Q at all.

https://www.androidpolice.com/2019/...tifications-for-messages-on-android-q-beta-3/

 

[Javier P]

Looks like it's a bug?

The only issue is that I'm not running Q3. In not running Q at all.

https://www.androidpolice.com/2019/...tifications-for-messages-on-android-q-beta-3/

There's an update for the Messages app. See if you still get the same problem after updating.

 

[Zachry McElroy]

My app was updated on the 9th. Do you have a link to the version of the latest release?

 

[danny102]

Help CenterCommunity
Original Poster - ZacM1979
15 hr

Why can't I turn off notifications? 0 Replies 0 Upvotes
For some reason I'm not allowed to turn off notifications either in app or through settings. I've looked for documentation that would explain the issue, but can't find anything. Everything I've read says I should be able to change the settings. The best work around is to set the notification sound to none, and not display message for individual notifications. I can't control it at the app or group level. I tried deleting cache and app data with no effect. I can't disable or delete the app. I also uninstalled updates and reinstalled from play store. Does anyone know why this is happening? Or maybe a way to get some system data about what is controlling my ability to modify the settings?

Phone - Pixel 2
Android version - 9 with May update
App version - 4.3.098

I have this same problem, anyone figure it out?

 

[methodman89]

OP install a 3rd party messaging app, set as default. Then disable/ messages. Re start the device then /enable messages and delete/disable the 3rd party app and make messages your default.

A little more aggressively you could try resetting app preferences in systems/advanced

My app was updated on the 9th. Do you have a link to the version of the latest release?

I have this same problem, anyone figure it out?

This galaxy 5 post is good advice. Should be tried, along with a clear cache partition and reboot after the 3rd part tm app is deleted.

 

[rdhose]

I have this same problem, anyone figure it out?

I am too having the same issue. I am on a OG Pixel XL. I was on Android Q DP4 and rolled back to Android P with June's security patch. Tried installing a third party app and setting it as my default, disabled Google Messages, rebooted, re enabled Google messages etc. Still the same issue and it is driving me nuts.