1. qbeecheryl's Avatar
    The phone shut down, I think on low battery. Android 8.0.0 When I tried to charge it it displayed 100%. Tried to use it but it shuts down quickly. I've tried charging it with the Motorola charger and with a lower power charger. It always displays 100%. The phone will work when plugged in. I've tried to start in Safe Mode and done a "Soft Reboot" with no change. Also, when plugged into a PC the phone doesn't see the USB connection. I guess the next step is to reset it but I need to get my pictures backed up.

    Thanks
    05-26-2019 08:27 AM
  2. belodion's Avatar
    Welcome.

    It may be a failed battery.
    05-26-2019 04:46 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! If it works when charging, then connect it to your PC via USB (which should also charge it) and back up your photos to the PC hard drive. Or plug the phone into a wall outlet and use Google Photos to back up your photos to the cloud. Remember, you get unlimited storage at the High Quality level. https://support.google.com/photos/an...DAndroid&hl=en
    05-26-2019 06:00 PM

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