1. Dave Acevedo's Avatar
    I have been using the Kindle app on my Samsung Galaxy Tabs for years now. Last month it started failing to connect to the store but I could still read books.

    Following recovery instructions I ended up with a completely unusable app with no books downloaded. I then notice that all of my Amazon apps now fail to connect!

    Attempting some solution, I downloaded the Kindle app for PC to my Wimdows 10 laptop. It too failed to connect to amazon.com. One published solution was to switch to Amazon.ca.

    I found no way to redirect the Android apps to use a different URL. I switched my Android language from English (United States) to English (Canada), cleared the cache and data in my Amazon apps and restarted the tab. This WORKED!
    07-11-2019 05:30 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

    Thanks for your solution, although it is still a strange problem you were having. Maybe there was a temporary problem with the Amazon servers? You may want to try switching back to US English after a few days and see if it connects normally again.
    07-11-2019 06:05 PM
  3. Thomas_George's Avatar
    Did you have to switch the Android language from English (United States) to English (Canada)?
    It's so weird.
    But my Amazon Appstore always works well.
    07-14-2019 10:52 PM
  4. Phillip Kotkiewicz's Avatar
    Have Moto z2 and have been using Amazon app since phone was new, all of a sudden stopped working and will not open. Have tried clearing cache, uninstalled reinstalled, cleared all setting still nothing, any thoughts or suggestions
    01-07-2021 01:18 PM
  5. B. Diddy's Avatar
    Welcome to Android Central! You reinstalled from the Play Store? Did you also clear the app data from the Amazon app?
    01-08-2021 02:19 PM
  6. Phillip Kotkiewicz's Avatar
    I have tried everything imaginable and still nothing
    01-10-2021 12:23 PM
  7. mustang7757's Avatar
    I have tried everything imaginable and still nothing
    Hi, welcome to AC!
    What andriod version your phone on ?
    01-10-2021 12:37 PM
  8. B. Diddy's Avatar
    Can you confirm you're talking about the main Amazon app (i.e., the shopping one), and not the Amazon Appstore app?
    01-10-2021 01:26 PM
  9. Phillip Kotkiewicz's Avatar
    Yes main app.not app store.
    01-10-2021 01:28 PM
  10. Phillip Kotkiewicz's Avatar
    Version 9
    01-10-2021 01:28 PM
  11. mustang7757's Avatar
    Version 9
    You using a adguard or VPN ?
    01-10-2021 01:32 PM
  12. Phillip Kotkiewicz's Avatar
    VPN not even sure if I heard of advised lol
    01-10-2021 01:38 PM
  13. mustang7757's Avatar
    VPN not even sure if I heard of advised lol
    A VPN, or Virtual Private Network, is a private network that encrypts and transmits data while it travels from one place to another on the internet
    01-10-2021 01:43 PM
  14. mustang7757's Avatar
    What about Adguard or App cleaners ,Virus apps
    01-10-2021 01:44 PM
  15. Phillip Kotkiewicz's Avatar
    VPN for sure and use whatever came with phone few years ago when phone 1st came out. Never an issue. Never added any cleaners
    01-10-2021 01:52 PM
  16. mustang7757's Avatar
    VPN for sure and use whatever came with phone few years ago when phone 1st came out. Never an issue. Never added any cleaners
    So you use a VPN?
    01-10-2021 01:58 PM
  17. B. Diddy's Avatar
    Definitely try turning off the VPN.
    01-10-2021 02:00 PM
  18. Phillip Kotkiewicz's Avatar
    I've tried mobile data or connected to wifi neither works. Every other app on phone works fine
    01-10-2021 02:02 PM
  19. B. Diddy's Avatar
    Are you saying you tried turning off the VPN? VPN isn't an alternative to mobile data or wi-fi -- if you have it on, your phone will connect through the VPN regardless of being on mobile data or wi-fi.
    01-10-2021 02:17 PM
  20. Phillip Kotkiewicz's Avatar
    Come to find out do not use VPN. Was set on DNS turned off still nothing
    01-10-2021 05:57 PM
  21. mustang7757's Avatar
    Come to find out do not use VPN. Was set on DNS turned off still nothing
    Might want try reflash the firmware
    01-10-2021 08:14 PM
  22. B. Diddy's Avatar
    Come to find out do not use VPN. Was set on DNS turned off still nothing
    What do you mean by "DNS turned off"? DNS means Domain Name System, and all devices connected to the web need to go through a DNS server.
    01-10-2021 08:41 PM
  23. mustang7757's Avatar
    Private DNS should be off by defaultAll Amazon apps stopped connecting.-screenshot_20210110-220306_settings.jpeg
    B. Diddy likes this.
    01-10-2021 09:04 PM
  24. Phillip Kotkiewicz's Avatar
    Come to find out do not use VPN. DNS is set on automatic
    01-11-2021 01:20 PM
  25. B. Diddy's Avatar
    Do you have any other devices? If so, does the Amazon app work fine there?
    01-11-2021 01:41 PM

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