All Amazon apps stopped connecting.

[Dave Acevedo]

I have been using the Kindle app on my Samsung Galaxy Tabs for years now. Last month it started failing to connect to the store but I could still read books.

Following recovery instructions I ended up with a completely unusable app with no books downloaded. I then notice that all of my Amazon apps now fail to connect!

Attempting some solution, I downloaded the Kindle app for PC to my Wimdows 10 laptop. It too failed to connect to amazon.com. One published solution was to switch to Amazon.ca.

I found no way to redirect the Android apps to use a different URL. I switched my Android language from English (United States) to English (Canada), cleared the cache and data in my Amazon apps and restarted the tab. This WORKED!

 

[B. Diddy]

Welcome to Android Central! I moved this from the Android Apps forum to the General Help forum, since the former is intended for developers to promote their apps.

Thanks for your solution, although it is still a strange problem you were having. Maybe there was a temporary problem with the Amazon servers? You may want to try switching back to US English after a few days and see if it connects normally again.

 

[Thomas_George]

Did you have to switch the Android language from English (United States) to English (Canada)?
It's so weird.
But my Amazon Appstore always works well.

 

[Phillip Kotkiewicz]

Have Moto z2 and have been using Amazon app since phone was new, all of a sudden stopped working and will not open. Have tried clearing cache, uninstalled reinstalled, cleared all setting still nothing, any thoughts or suggestions

 

[B. Diddy]

Welcome to Android Central! You reinstalled from the Play Store? Did you also clear the app data from the Amazon app?

 

[Phillip Kotkiewicz]

I have tried everything imaginable and still nothing

 

[mustang7757]

I have tried everything imaginable and still nothing

Hi, welcome to AC!
What andriod version your phone on ?

 

[B. Diddy]

Can you confirm you're talking about the main Amazon app (i.e., the shopping one), and not the Amazon Appstore app?

 

[Phillip Kotkiewicz]

Yes main app.not app store.

 

[Phillip Kotkiewicz]

Version 9

 

[mustang7757]

Version 9

You using a adguard or VPN ?

 

[Phillip Kotkiewicz]

VPN not even sure if I heard of advised lol

 

[mustang7757]

VPN not even sure if I heard of advised lol

A VPN, or Virtual Private Network, is a private network that encrypts and transmits data while it travels from one place to another on the internet

 

[mustang7757]

What about Adguard or App cleaners ,Virus apps

 

[Phillip Kotkiewicz]

VPN for sure and use whatever came with phone few years ago when phone 1st came out. Never an issue. Never added any cleaners

 

[mustang7757]

VPN for sure and use whatever came with phone few years ago when phone 1st came out. Never an issue. Never added any cleaners

So you use a VPN?

 

[B. Diddy]

Definitely try turning off the VPN.

 

[Phillip Kotkiewicz]

I've tried mobile data or connected to wifi neither works. Every other app on phone works fine

 

[B. Diddy]

Are you saying you tried turning off the VPN? VPN isn't an alternative to mobile data or wi-fi -- if you have it on, your phone will connect through the VPN regardless of being on mobile data or wi-fi.

 

[Phillip Kotkiewicz]

Come to find out do not use VPN. Was set on DNS turned off still nothing