1. Caboz's Avatar
    Hello guys!

    I have an issue with locked screen notifications.
    When my screen is unlocked i receive notifications with no issues but as soon as the screen is locked i don't receive any notifications or even hear a sound if i received any message from any app, for example WhatsApp is working fine when screen is unlocked but when it's locked i don't get any notifications.

    Android system: Lollipop 5.1
    Phone model: Philips Xenium V787

    I've tried the following solutions but none of them worked out:
    - Settings> Sound & notification> Notification> When device is locked> Checked "Show all notification content".
    - Checked app notifications in phone settings.
    - Advanced Wi-Fi> Keep Wi-Fi on during sleep> Checked "Always"
    - Reset WhatsApp notifications.
    - Reinstalling WhatsApp.
    - Cleared partition cache from recovery mode.

    What I've noticed is that Gmail notifications work fine, even when screen is locked i still hear a notifications sound whenever i receive an email but for the rest of the apps, i don't receive any notifications at all unless the screen is unlocked or the app is opened.

    Would appreciate your suggestions to solve this issue.

    Thanks in advance.
    07-25-2019 04:17 AM
  2. belodion's Avatar
    No reply in AAQ after one day, so moved to General Help.
    07-26-2019 07:48 PM

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