1. Treesypees's Avatar
    Hi, I'm sure by comparison to most I'll sound pretty stooopid! I have a P20 pro and opened the Gallery yesterday to find just red squares where my photos used to be..
    So.. Why has this happened?
    How do I get them back?
    I am pretty sure they are backed up in the Cloud but have no idea how to access them there?
    Have tried resetting and restarting phone without success.
    Very grateful for any help offered,
    Trees
    08-06-2019 09:04 AM
  2. belodion's Avatar
    Hi, I'm sure by comparison to most I'll sound pretty stooopid!
    Oh no, definitely not. We've all been there.

    Were the photos backed up to Google Photos, or some other Cloud storage?
    08-06-2019 11:09 AM
  3. Javier P's Avatar
    Welcome to the forums. Just in case open this Google photos page, enter your Google credentials and see if they are still there.

    https://photos.google.com/
    08-06-2019 11:16 AM
  4. Treesypees's Avatar
    Hello lovely, thanks for the reply, I have just met up with my son who has solved this. It turns out I had taken a hundred and eight nine photos of the inside of my red bag.... And when I scrolled down, several pages... There were my pics! Sorry for waste of time! Trees x
    Javier P and belodion like this.
    08-06-2019 01:25 PM
  5. Javier P's Avatar
    Oh, that explains it then! Thanks for the follow up.
    08-06-2019 01:29 PM

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