1. Spamtears's Avatar
    I recently bought a secondhand samasune galaxy 6. All was fine for the first week, then the samsung internet app started opening itself and displaying ads. I never had this problem on my old phone, and i haven't used any websites or apps that weren't on my old phone. With the exception of using messenger lite instead of regular messenger. I've tried a bunch of different things and can't get rid of the ads. I have tried:

    1. Scanning with malware bytes and cc cleaner. Nothing detected
    2. Factory reset. Still getting them.
    3. I still get them in safe mode
    4. Messenger lite uninstalled
    5. Cleaned my cache/data in the samsung internet app through settings
    6. Cleared my browser history/cookies/cache in samsung internet browset
    7. Installed a popup blocker for samsung internet
    8. Reset my google ad id

    At this point i don't know what I've missed to make the ads go away. Any suggestions would be very appreciated!
    08-14-2019 05:04 PM
  2. Javier P's Avatar
    Welcome to the forums. We have another thread about a similar issue. Take a look.

    08-14-2019 05:09 PM

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