1. michaelr33's Avatar
    A few days ago I had very little storage left on my phone so I backed up my data and did a factory reset. It took an abnormally long time (about 2 days) so I decided to remove the battery and wipe my data from recovery mode. It powered up but ever since then my phone keeps freezing every time I power it on, which didn't happen before the factory reset, so I have to remove and re-install the battery until it works for a few hours, then it ends up freezing again. I reckon it might have something to do with my phone not being up to date but every time I try to update it, it gets stuck at about 1/5 of the way.
    08-16-2019 07:06 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! So you're actually able to boot it to the homescreen eventually, but at some point it still freezes? What version of Android is it running? Does this still happen in Safe Mode? https://devicehelp.boostmobile.com/s...vate_Safe_Mode
    08-16-2019 06:19 PM
  3. michaelr33's Avatar
    My phone is Android version 7.1.2. I tried testing it in Safe Mode and it still ended up freezing.
    08-16-2019 07:54 PM
  4. B. Diddy's Avatar
    Do you have an SD card inserted? If so, go to Settings>Storage, Unmount the card, then remove it, and see if it still freezes.
    08-16-2019 11:24 PM
  5. michaelr33's Avatar
    I went to Settings > Storage and I can't seem to find an option to unmount the SD card.
    Attached Thumbnails My LG Tribute Dynasty freezes on every power up-semdpejp-1-.jpg  
    08-17-2019 11:28 AM
  6. B. Diddy's Avatar
    It looks like you're looking in the Internal Storage category. Does the Settings>Storage menu show you both the Internal Storage and SD card bar graphs?
    08-17-2019 11:39 AM
  7. michaelr33's Avatar
    No, only the internal storage. I tried searching for terms like 'SD' or 'unmount' in the search bar but the only option I found is to encrypt the SD card.
    08-17-2019 01:49 PM
  8. B. Diddy's Avatar
    Let's rewind a second -- do you have an SD card inserted to begin with? LG doesn't support Adoptable Storage (i.e., the ability to format an SD card as Internal Storage), so that wouldn't be the case here.

    If you do have an SD inserted, try powering off completely, then remove the card, then power back on again.
    08-17-2019 08:52 PM

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