This afternoon I was helping my mother set up google photos on her phone when all of a sudden, with no warning, it started doing a factory reset. I realized then that her case was on upside down and it must have been pressing the buttons which caused the factory reset.
The phone asked if I wanted to restore a backup from about 9am this morning. I chose yes, and checked all the boxes (apps, contacts, etc) and it said photos will be automatically restored, but after the phone finished setting up, none of her apps were there, and more importantly, all her photos were gone.
I was shocked. The irony that this happened because I was trying to back up her photos is quite painful.
I’m not knowledgable about android phones as I’m an iphone user myself, so any help I can get would be VERY appreciated. She has an older Samsung phone. I wish I could l tell you the exact model and which OS, but she doesn’t know and I wasn’t sure how to find out. I’m not at her house now, but if needed, I can go back and try to find out.
So my two questions are:
1. Is it normal for the phone to wipe itself like that without asking for confirmation? Or was it a bug? (An iphone asks about 3 times before it erases everything.)
2. Are her photos really gone? Is there any possible way to still restore that backup?
Thanks in advance.
The phone asked if I wanted to restore a backup from about 9am this morning. I chose yes, and checked all the boxes (apps, contacts, etc) and it said photos will be automatically restored, but after the phone finished setting up, none of her apps were there, and more importantly, all her photos were gone.
I was shocked. The irony that this happened because I was trying to back up her photos is quite painful.
I’m not knowledgable about android phones as I’m an iphone user myself, so any help I can get would be VERY appreciated. She has an older Samsung phone. I wish I could l tell you the exact model and which OS, but she doesn’t know and I wasn’t sure how to find out. I’m not at her house now, but if needed, I can go back and try to find out.
So my two questions are:
1. Is it normal for the phone to wipe itself like that without asking for confirmation? Or was it a bug? (An iphone asks about 3 times before it erases everything.)
2. Are her photos really gone? Is there any possible way to still restore that backup?
Thanks in advance.
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