03-28-2020 06:09 PM
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  1. slamdunk58's Avatar
    I have an Oppo CPH1951 phone. Recently I have found that any media file I try to play suddenly pause for no reason at all. I can click "play" but 5 seconds later it just pauses again. It's made watching any media near impossible. I can't even think where to try to solve this problem. Does anyone have any ideas? Thanks.
    03-26-2020 12:16 PM
  2. B. Diddy's Avatar
    Is this only when headphones are plugged in?
    03-26-2020 12:16 PM
  3. slamdunk58's Avatar
    Thanks B Diddy for your time. With or without head phones. And it happens with any form of media. Very frustrating.
    03-26-2020 12:43 PM
  4. B. Diddy's Avatar
    How about in Safe Mode? You can only test preinstalled apps, but you should still be able to test media playback. (Hopefully, your phone has a Safe Mode -- some devices don't let users boot into Safe Mode for some silly reason.) https://www.androidjungles.com/how-t...nto-safe-mode/
    03-26-2020 01:38 PM
  5. slamdunk58's Avatar
    I knew this was going to be a nightmare. Can't boot the phone into safe mode with the description given. So now I'm trying to solve a problem so I can solve a problem. Any more suggestions? Thanks.
    03-26-2020 01:59 PM
  6. mustang7757's Avatar
    Check and see if you have any power saving modes or those apps able be put to sleep
    B. Diddy likes this.
    03-26-2020 02:01 PM
  7. mustang7757's Avatar
    03-26-2020 02:04 PM
  8. slamdunk58's Avatar
    Setting>App Management> doesn't that to me to an "installed" option. It just takes me to my list of apps. I uninstalled two third party apps I used to download youtube videos and the problem still happening. Thanks for everyone's help.
    03-26-2020 02:26 PM
  9. slamdunk58's Avatar
    I checked powers saving mode and everything seems normal there.
    03-26-2020 02:32 PM
  10. B. Diddy's Avatar
    Do you have a screen protector on? If so, that can sometimes increase the risk of phantom touches. Try taking it off if present.
    03-26-2020 02:36 PM
  11. mustang7757's Avatar
    Probably that version of You Tube is not official uninstall it.
    03-26-2020 02:36 PM
  12. me just saying's Avatar
    what media player and did you try another one?
    03-26-2020 02:48 PM
  13. slamdunk58's Avatar
    Took off the screen protector. Didn't help. Thanks.
    03-26-2020 02:55 PM
  14. B. Diddy's Avatar
    Ok, and you haven't otherwise noticed phantom touches elsewhere, correct?
    03-26-2020 02:59 PM
  15. slamdunk58's Avatar
    Can't uninstall Youtube. Force stopped it and the problem is still there.
    03-26-2020 02:59 PM
  16. slamdunk58's Avatar
    No. The only thing happening is the pause problem.
    03-26-2020 03:00 PM
  17. mustang7757's Avatar
    Can't uninstall Youtube. Force stopped it and the problem is still there.
    Look at that list again see other suspicious apps downloaded like you mentioned previously, also reboot the phone since uninstall the other 2 apps
    03-26-2020 03:01 PM
  18. B. Diddy's Avatar
    Anything connected via Bluetooth?
    03-26-2020 03:05 PM
  19. slamdunk58's Avatar
    Doesn't matter what media player I use....it pauses without being ask to.
    03-26-2020 03:06 PM
  20. slamdunk58's Avatar
    Now we'er on to something! I turned the bluetooth off and the problem has goes away but as soon as I turn the bluetooth back on again the problem returns.
    03-26-2020 03:10 PM
  21. B. Diddy's Avatar
    Ok, which (if any) BT devices are connected? Headphones?
    03-26-2020 03:19 PM
  22. slamdunk58's Avatar
    As far as I can tell only my watch was connected but I've unpaired it but the problem is still there if I have the bluetooth activated. Is there some way to reset the bluetooth?
    03-26-2020 03:30 PM
  23. B. Diddy's Avatar
    See if there's an option to Reset Network Settings in the system settings. Or you could also go to Settings>Apps, tap Menu>Show System, and look for Bluetooth system apps, then clear their app caches and data.

    Certain appliances can interfere with the 2.4 GHz band (which is used by both Bluetooth and 2.4 GHz wi-fi), like microwaves, so if you have anything like that in the house, try unplugging them.
    03-26-2020 03:37 PM
  24. slamdunk58's Avatar
    My only option under setting>apps>bluetooth> is to "force stop" There is no option to clear their app caches and data.
    03-26-2020 03:57 PM
  25. mustang7757's Avatar
    Check in settings >network
    03-26-2020 04:08 PM
45 12

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