1. s_maria_6's Avatar
    So I recently updated my device and after the update, whenever my phone is connected to my home wifi (I haven't checked whether other networks have the same effect), it continually restarts. I can only use it for about 3 seconds between restarts so it took me a few tries to turn off the wifi and stop the restarting. I've tried a factory reset but my device is still restarting upon connecting to wifi. Any advice on how I can resolve this issue? Thanks, Maria :)
    04-13-2020 07:56 PM
  2. Laura Knotek's Avatar
    What device do you have?
    mustang7757 likes this.
    04-13-2020 08:14 PM
  3. mustang7757's Avatar
    04-13-2020 08:15 PM
  4. s_maria_6's Avatar
    Oh, sorry I forgot to mention that - I have a Kogan Agora 6+.
    04-13-2020 09:31 PM
  5. s_maria_6's Avatar
    Yeah this issue started up after that update unfortunately...
    04-13-2020 09:33 PM
  6. B. Diddy's Avatar
    Does this also happen in Safe Mode? Power off first, then power on again, and as soon as you see the boot logo appear, press and hold Vol Down to see if it boots into Safe Mode.
    04-13-2020 09:56 PM
  7. s_maria_6's Avatar
    Yes, the restart loop started up again in Safe Mode too.
    04-13-2020 11:53 PM
  8. mustang7757's Avatar
    What andriod version you on?
    04-14-2020 12:15 AM
  9. B. Diddy's Avatar
    Might have been a bad update. Can you get in touch with anyone at the manufacturer's support team?
    04-14-2020 12:21 AM
  10. s_maria_6's Avatar
    Android 7.0
    04-14-2020 12:23 AM
  11. s_maria_6's Avatar
    My warranty period is definitely over so I don't think they'll do much to help but I'm going to try call the number they've provided on the site if the issue isn't resolved by the time my phone credit renews this month.
    04-14-2020 12:27 AM
  12. mustang7757's Avatar
    Try forgetting your home network and reconnect again
    04-14-2020 12:32 AM
  13. mustang7757's Avatar
    Also try rebooting your router if that doesn't work .
    04-14-2020 12:41 AM
  14. mustang7757's Avatar
    I found this article, seems on page 2 that a new router was needed to fix the issue

    04-14-2020 12:51 AM
  15. s_maria_6's Avatar
    I've forgotten my home network and reconnected, rebooted my router and conducted a factory reset. Thank you for taking the time to find that article I just read through and the user stated that they changed their router from Archer to Huawei. My current modem is already a Huawei so I don't know if this solution will still help?
    mustang7757 likes this.
    04-14-2020 01:23 AM
  16. mustang7757's Avatar
    I'm not sure if it will either , but if you can get it try another router without being expensive I would try that
    04-14-2020 01:28 AM

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