This has happened to me too - the tablet is 2 months old and has been kept in a padded cover. We always keep it on our tv unit to charge and it had a large crack across the screen when I picked it up the morning this week - I presumed it had been knocked off and contacted Acer. They want me to pay ?55.15 for courier collection and assessment - no idea on final cost of repair. This is extortion, a new tablet is ?89. The tablet is not fit for purpose - it has been looked after, kept in a case and not dropped or treated incorrectly. I read the reviews before my son bought this product and was not offered any product cover when we purchased it to cover the screen. I would love to know if any others have experienced similar problems - it has been suggested heat from over charging can cause the screen to crack? Apart from the crack on outer screen in working order. Did you manage to resolve your problem?