1. hell911's Avatar
    today, i acivated the lock screen password, restarted the phone, now it wont turn ON. there is no logo screen, and no vibration.

    i tried removing and plugging again the battery, still no luck

    removed battery, connected usb cable, press power button, no luck.

    should i call at&t? what do they ask for when i need to replace the phone?

    pls help.
    09-07-2013 01:40 PM
  2. hell911's Avatar
    checked the battery, inserted it into my friend's phone, battery is fine.
    cable is also fine.

    i didnt root/rom.. use any kind of custom installation.

    pls help.

    it wont vibrate, no sound, no login screen.
    09-07-2013 06:19 PM
  3. bewpy's Avatar
    I personally have no idea.. I would try doing a hard reset if at all possible, if not then I would definitely call ATT .. They will probably ask for security info for the account to make sure its actually your account.. and idk about ATT, but I know with tmobile they send you a new phone, then you just return the old one in the same box.
    09-07-2013 07:05 PM
  4. hell911's Avatar
    hard reset has something to do with volume button right? i did that already.

    what security info do they ask, do the ask for like receipt or acct number, or something?
    09-07-2013 07:42 PM

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