1. oldbutreliable's Avatar
    TBH my kids have two Android Tablets but this is the first time I have needed external support. So apologies in advance for my first post being ...needy!

    I am a UK resident and have just received a GooPhone i5C from the 'official' GooPhone site which I bought for my daughter (at her request, I hasten to add) for Christmas. I have just opened up the box to test it and make sure it would work ok on Christmas day. Unfortunately, what I was greeted with when I switched on the phone was a black screen with chinese text in blue. No matter which buttons I press I cannot switch it off, and using the volume up/down buttons just cycle the menus.

    Being somewhat un tech savvy, this appears to be some kind of Chinese Dos-alike boot menu (well if it was on a PC)
    I haven't inserted a sim card yet as I will need to cut down her current sim to fit the micro/nano slot.

    I have contacted GooPhone via email but await a reply. I just wondered if the community here may be able to help out a little quicker.

    Any help or ponters would be greatly appreciated.
    12-18-2013 07:24 AM
  2. Geodude074's Avatar
    My first reaction was, "Is this guy trolling???"

    But then I searched for GooPhone, and sure enough it actually exists LOL.

    My advice would be to never buy Chinese knockoffs again. This is why you research before you buy a product, instead of listening to a recommendation from your daughter.
    12-18-2013 10:57 AM
  3. mrsmumbles's Avatar
    I also felt badly about your purchase. Can you return it for a refund?

    Sent from my Nexus 5 using Tapatalk 2
    12-18-2013 11:12 AM
  4. oldbutreliable's Avatar
    Thanks for the sentiments But please do not underestimate the power of a 15 year old daughter's pleas....(I always research my purchases...and I knew that there was a risk...)
    But I know that there is a sizeable part of the Android community that have Goophones and, indeed, the market share is increasing. So, kind words aside, I am kind of hoping that a Goophone user may have some insight. I have now heard from Goophone and they have told me how to do a factory reset. I haven't tried it yet, but I am hoping that this will work.

    However, if anyone else reading this has had a similar experience and managed to resolve it then I would greatly appreciate anything you might have to say.

    12-20-2013 06:25 AM

Similar Threads

  1. Replies: 31
    Last Post: 11-29-2020, 08:36 AM
  2. No FM Radio in Nexus 5
    By shyam sundar kulkarni in forum Google Nexus 5
    Replies: 57
    Last Post: 07-24-2014, 12:44 PM
  3. help! phone got a stroke.
    By luzgemacht in forum HTC One M7
    Replies: 9
    Last Post: 12-23-2013, 12:20 PM
  4. HELP with my Order!
    By AndroidDario in forum Google Nexus 5
    Replies: 7
    Last Post: 12-19-2013, 04:31 AM
  5. Can you help us?
    By SMSroutemaster in forum Android Apps
    Replies: 0
    Last Post: 12-18-2013, 05:00 AM