1. David Hemingway's Avatar
    My Moto X Gen 2 needs to be replaced under warranty. When I elected the "Advanced Replacement" option with credit card hold I was told there is a $29.95 fee. I had a warranty replacement a few months back and no fee. Really pissed at Motorola/Lenovo.
    I have owned 8 or 9 Motorola phones over the years, in fact 3 in my household now but I will never purchase another because of this sleezy fee.
    Buyer beware!
    My Lenovo , smarten up!
    06-24-2015 09:06 AM
  2. hallux's Avatar
    If you're under warranty, the carrier can also swap your device. The carrier stores (corporate ones, not authorized dealers) usually have a stock of factory refurbished/reconditioned devices (not going to lie, you're getting this from Motorola also) and can swap your device in-store. That's how it is or has been with Verizon. No waiting for one to ship to you, provided it's in stock, no fees, just walk in with a non-working device and walk out with the replacement. If you did MotoMaker, that's a whole other story.
    06-24-2015 10:08 AM
  3. David Hemingway's Avatar
    Yeh, I have a Motomaker leather back. Last time it was replaced they gave me a code to reorder a free replacement from Motomaker.
    It is just sooo petty!
    06-24-2015 12:20 PM

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