1. venom0706's Avatar
    Yesterday, my new G7 ThinQ arrived. I can't remember correctly, but I might have swapped the SIM and SD card out of my S7E without turning it off first..

    Do you think I might have damaged the S7E and possibly even the G7 when putting an already damaged SIM and Sd card there?

    When i used the S7E metal pin to pull out the SIM/Sd card tray out, I don't remember any sounds or screens appearing which can only make me hope that I had switched it off first..

    How can i be sure that i haven't damaged anything? When i pulled out my S7E today for the first time after the swap, it was switched off, which probably means i had it switched off in the first place (even if it was on while i pulled out the SIM/MicroSD, it wouldn't switch off by itself, right?)

    Thank you and appreciated.
    06-05-2018 06:48 PM
  2. Mike Dee's Avatar
    I doubt anything is damaged or corrupted. Turn it on....if it works it's OK.
    06-05-2018 07:27 PM
  3. Morty2264's Avatar
    How is your G7 operating, OP? Did everything work out?
    06-11-2018 06:06 PM
  4. venom0706's Avatar
    How is your G7 operating, OP? Did everything work out?
    Yes, working just fine.

    The Xperia Z2 (which was the one that MAY have been switched on while I swapped the SIM card) is also working perfect).
    Morty2264 likes this.
    06-13-2018 04:11 AM
  5. sarahmiller's Avatar
    it is no issue if you remove your sim card while your phone is on. even if you see any flaws or issues, kindly check or report to Microsoft 365 support, the team will look into the matter and provide you with the best solution within few hours.
    06-13-2018 02:04 PM
  6. Morty2264's Avatar
    Yes, working just fine.

    The Xperia Z2 (which was the one that MAY have been switched on while I swapped the SIM card) is also working perfect).
    That's wonderful! I'm so glad both phones are working well for you!
    06-13-2018 07:47 PM

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