Isn't all my music on Google Play stored in the cloud? This is a real issue for me becuase I have playlist that I am casting and they just stop playing with no way to tell what will play and what wont.
I just got off the phone with chromecast support and it was probably one of the worst CS experiences i ever had. First the guys headphone didn't work so he couldn't hear me (I was on a landline) and he kept breaking up. Second, he told me that for the chromecast to work correctly I needed Android 5.0. and he was insistent about it even when I told him I have a brand new phone with 4.2 and that is the latest. I asked him to look up the release date and thats when he came back and apologized but these people have obviously not had even rudimentary training. I love android and have no apple devices but my kids do and Apple would never put someone on the phone without them knowing what OS is current or with a defective headset for that matter.
I finally got a supervisor on the phone and unbelievably he had the same headset problem. when i asked him if he was using the same one he said yes i then asked if Google cant afford working headsets for the CS he said they have too many people there and not enough headsets. Geez.
Bottom line is he told me if you didnt download or buy your music from the play store you cant cast it. Ok so how can I tell what was mine and what was theirs? He told me to check my history which shows what I bought which of course wont tell me what i uploaded from my collection so basically SOL.
Because I have a smart TV the only reason I bought Chromecast was to play music through my speakers with no way to tell what songs will play and which wont this is pretty much a deal killer for me.
I just got off the phone with chromecast support and it was probably one of the worst CS experiences i ever had. First the guys headphone didn't work so he couldn't hear me (I was on a landline) and he kept breaking up. Second, he told me that for the chromecast to work correctly I needed Android 5.0. and he was insistent about it even when I told him I have a brand new phone with 4.2 and that is the latest. I asked him to look up the release date and thats when he came back and apologized but these people have obviously not had even rudimentary training. I love android and have no apple devices but my kids do and Apple would never put someone on the phone without them knowing what OS is current or with a defective headset for that matter.
I finally got a supervisor on the phone and unbelievably he had the same headset problem. when i asked him if he was using the same one he said yes i then asked if Google cant afford working headsets for the CS he said they have too many people there and not enough headsets. Geez.
Bottom line is he told me if you didnt download or buy your music from the play store you cant cast it. Ok so how can I tell what was mine and what was theirs? He told me to check my history which shows what I bought which of course wont tell me what i uploaded from my collection so basically SOL.
Because I have a smart TV the only reason I bought Chromecast was to play music through my speakers with no way to tell what songs will play and which wont this is pretty much a deal killer for me.
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