Google Customer Service

[SiNJiN#CB]

Is there a way to contact google directly? I got a subsidized phone from them...but they didn't create an account or activate my phone. I don't want to be charged the subsidy discount because of Google's Error.

What's the best way to contact them? I called TMobile...but if they activate the phone...won't Google lose out on the activation commission? If they do...they will charge me. Don't want that to happen.

Any ideas?

 

[lstrike]

I had to call TMobile as well to activate. I actually received an email from Google saying they could not activate the phone and to call TMobile.

First at Google.com/phone you can try to activate if you can't call TMobile they have Nexus One specialist that will get the phone setup for you.

You will have a miserable time trying to contact Google who will reply days later by email. TMobile will set you up on the 79 dollar plan NP problem.

 

[beaker#AC]

That is weird. So, you are saying that you bought the phone direct from the Google webstore. And unlocked with no contract, I presume. Correct?

You should have been about to activate it directly from the Google website (Nexus One Phone - Web meets phone.). I mean, if you did buy it unlocked with no contract, then you shouldn't have to call your carrier.

My understanding is that you can activate the phone without even having a carrier. It's just a matter of filling out an online form on Google's website. Is this correct?

 

[Phil Nickinson]

If you have the phone, and you have an active SIM card (T-Mobile or AT&T), that's it. No "activation" required. That help any?

 

[Jeremy]

The only way currently to contact Google is via email from what I hear. It's making a mess of the spotty 3G issue with T-Mobile telling users to contact Google.

 

[TaeKwonDonkey]

Google really should have thought this out before. How can you not have a physical line that people can call? Its not like they don't have the resources for a call center...

 

[Jeremy]

Google last week finally got their act together and now they actually have real customer service for the Nexus.

 

[chefclean]

The "real" customer service now has become "unreal." The phone lines are jammed up, you cannot and WILL NOT get through. Best bet is to buy your Nexus 7 at your local staples.:-\

 

[mtmjr90]

The "real" customer service now has become "unreal." The phone lines are jammed up, you cannot and WILL NOT get through. Best bet is to buy your Nexus 7 at your local staples.:-\

While this is probably totally unrelated to this two year old thread...I'd just mention that I've waited on hold and you generally get through after about 40-45 mins.

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