The set up: I received my Nexus 10 today. Ordered on launch day (obviously since it sold out) and I wasn't upset by this time frame, obviously would have preferred the device shipped on or before the 14th so I could have had it this weekend, but basically I wanted it by Thanksgiving holiday, and I got it. Ordered the 32GB model. Paid for it, and shipping, and taxes. No biggie.
As I'm happily setting up my device (my god that screen is gorgeous!) and running app updates I hop over to setting to turn off freaking haptic feedback on the keyboard (hate, hate, hate that. I completely irrational about this), and as I move down the settings menu I get to storage, where it reads... Total Space: 13.05GB, Available: 12.57GB. 13GB. Total. They sent me a 16GB model (does the 16GB really only have 13GB of total?). The order sheet in the box, every order page on the Google Play Store and Google Wallet page say 32GB.
Called the Nexus customer service line, after my rep got a handle around what had happened and could see my order she (quite correctly, in my humble opionion) described it as "big deal" and referenced the volume of orders they had recieved and some computer glitches around that. (I'm pretty understand of this, both on launch day and even now with this order issue.) She said that my issue because of the seriousness of it would be handled by a "specialist" who would contact me by email in the next 24 hours. So... I'll likely update on how that goes. Hopefully Google will do right by this, they obviously will have to replace this one with my 32GB model...)
But most importantly, I want to remind everyone to check their storage. Google is under a huge load, mistakes will be made, and don't find yourself out the device you ordered and paid for because you didn't think to look at your storage for a month after you got the device. (I can't say I recall looking at my Nexus 7 storage until I was storing some Google music files locally a couple weeks after I had it.). Hopefully this isn't widespread, or even better, I'm an entirely isolated incident.
Take the 10 seconds, hope over, look at your total storage, and then rest easy or make a call.
As I'm happily setting up my device (my god that screen is gorgeous!) and running app updates I hop over to setting to turn off freaking haptic feedback on the keyboard (hate, hate, hate that. I completely irrational about this), and as I move down the settings menu I get to storage, where it reads... Total Space: 13.05GB, Available: 12.57GB. 13GB. Total. They sent me a 16GB model (does the 16GB really only have 13GB of total?). The order sheet in the box, every order page on the Google Play Store and Google Wallet page say 32GB.
Called the Nexus customer service line, after my rep got a handle around what had happened and could see my order she (quite correctly, in my humble opionion) described it as "big deal" and referenced the volume of orders they had recieved and some computer glitches around that. (I'm pretty understand of this, both on launch day and even now with this order issue.) She said that my issue because of the seriousness of it would be handled by a "specialist" who would contact me by email in the next 24 hours. So... I'll likely update on how that goes. Hopefully Google will do right by this, they obviously will have to replace this one with my 32GB model...)
But most importantly, I want to remind everyone to check their storage. Google is under a huge load, mistakes will be made, and don't find yourself out the device you ordered and paid for because you didn't think to look at your storage for a month after you got the device. (I can't say I recall looking at my Nexus 7 storage until I was storing some Google music files locally a couple weeks after I had it.). Hopefully this isn't widespread, or even better, I'm an entirely isolated incident.
Take the 10 seconds, hope over, look at your total storage, and then rest easy or make a call.
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