Frequent Crashes

[Bruno Freitag]

Having happily used my Nexus 10 as a business device for quite some time it became close to unusable lately:'(.

Unfortunately it started crashing almost regularly, meaning once or more most every days, all with the same stack trace, which is probably quite insightful to some people, but not for me .

any suggestions short of a factory reset? (storage is encrypted, sample stacktrace attached below)
-Bruno

10.18.14 10:52
Version: 1.2.2 (14)
Thread[main,5,main]
Exception: java.lang.ExceptionInInitializerError
Message: null
Stacktrace:
com.urbanairship.CoreReceiver.onReceive(Unknown Source)
android.app.ActivityThread.handleReceiver(ActivityThread.java:2407)
android.app.ActivityThread.access$1700(ActivityThread.java:135)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1272)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:136)
android.app.ActivityThread.main(ActivityThread.java:5001)
java.lang.reflect.Method.invokeNative(Native Method)
java.lang.reflect.Method.invoke(Method.java:515)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601)
dalvik.system.NativeStart.main(Native Method)
Exception: java.lang.NullPointerException
Message: null
Stacktrace:
com.urbanairship.push.PushManager.<init>(Unknown Source)
com.urbanairship.push.PushManager.<clinit>(Unknown Source)
com.urbanairship.CoreReceiver.onReceive(Unknown Source)
android.app.ActivityThread.handleReceiver(ActivityThread.java:2407)
android.app.ActivityThread.access$1700(ActivityThread.java:135)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1272)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:136)
android.app.ActivityThread.main(ActivityThread.java:5001)
java.lang.reflect.Method.invokeNative(Native Method)
java.lang.reflect.Method.invoke(Method.java:515)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601)
dalvik.system.NativeStart.main(Native Method)



10.18.14 19:02
Version: 1.2.2 (14)
Thread[main,5,main]
Exception: java.lang.ExceptionInInitializerError
Message: null
Stacktrace:
com.urbanairship.CoreReceiver.onReceive(Unknown Source)
android.app.ActivityThread.handleReceiver(ActivityThread.java:2407)
android.app.ActivityThread.access$1700(ActivityThread.java:135)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1272)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:136)
android.app.ActivityThread.main(ActivityThread.java:5001)
java.lang.reflect.Method.invokeNative(Native Method)
java.lang.reflect.Method.invoke(Method.java:515)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601)
dalvik.system.NativeStart.main(Native Method)
Exception: java.lang.NullPointerException
Message: null
Stacktrace:
com.urbanairship.push.PushManager.<init>(Unknown Source)
com.urbanairship.push.PushManager.<clinit>(Unknown Source)
com.urbanairship.CoreReceiver.onReceive(Unknown Source)
android.app.ActivityThread.handleReceiver(ActivityThread.java:2407)
android.app.ActivityThread.access$1700(ActivityThread.java:135)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1272)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:136)
android.app.ActivityThread.main(ActivityThread.java:5001)
java.lang.reflect.Method.invokeNative(Native Method)
java.lang.reflect.Method.invoke(Method.java:515)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601)
dalvik.system.NativeStart.main(Native Method)



10.18.14 22:10
Version: 1.2.2 (14)
Thread[main,5,main]
Exception: java.lang.ExceptionInInitializerError
Message: null
Stacktrace:
com.urbanairship.CoreReceiver.onReceive(Unknown Source)
android.app.ActivityThread.handleReceiver(ActivityThread.java:2407)
android.app.ActivityThread.access$1700(ActivityThread.java:135)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1272)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:136)
android.app.ActivityThread.main(ActivityThread.java:5001)
java.lang.reflect.Method.invokeNative(Native Method)
java.lang.reflect.Method.invoke(Method.java:515)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601)
dalvik.system.NativeStart.main(Native Method)
Exception: java.lang.NullPointerException
Message: null
Stacktrace:
com.urbanairship.push.PushManager.<init>(Unknown Source)
com.urbanairship.push.PushManager.<clinit>(Unknown Source)
com.urbanairship.CoreReceiver.onReceive(Unknown Source)
android.app.ActivityThread.handleReceiver(ActivityThread.java:2407)
android.app.ActivityThread.access$1700(ActivityThread.java:135)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1272)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:136)
android.app.ActivityThread.main(ActivityThread.java:5001)
java.lang.reflect.Method.invokeNative(Native Method)
java.lang.reflect.Method.invoke(Method.java:515)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601)
dalvik.system.NativeStart.main(Native Method)

 

[wonderrx]

When you say crashing, do you mean your device is locking up and you have to hold down the power button to shut it off/restart it?

I've been having nearly daily lock ups, with screen staying on, with the device being super hot around the camera on front and back of tablet. Was just about to post a new post.

How/where do you get the logs you just posted above?

 

[Bruno Freitag]

filenames starting with "stacktrace", or using AndroSearch, a desktop search for Android...

 

[wonderrx]

filenames starting with "stacktrace", or using AndroSearch, a desktop search for Android...

I didn't understand that, can you explain further? Sorry if I am dense!

 

[crxssi]

I would try a cache partition wipe first to see if that helps.

 

[Bruno Freitag]

I didn't understand that, can you explain further?

Apparently Android creates a StackTrace file upon crash, indicating the position if not the reason for the crash. in my system this file is in android/data/com.twentythree.divide.hsw/.StackTraces.

Androsearch (in play store from Chocosoft) is a nice file indexing and content search utility, also showing you the files most recently modified, which after a crash happens to be the StackTrace file.

 

[Bruno Freitag]

I would try a cache partition wipe first to see if that helps.

I am a bit stretched. When trying recovery mode where one normally could select recovery I get the menu (listing device information, bootloader version and so forth) but no recovery option, actually the volume key does not even toggle through the list... (I run unrooted but encrypted, company policy...)

 

[crxssi]

I am a bit stretched. When trying recovery mode where one normally could select recovery I get the menu (listing device information, bootloader version and so forth) but no recovery option, actually the volume key does not even toggle through the list... (I run unrooted but encrypted, company policy...)

http://forums.androidcentral.com/go...451-how-clear-nexus-10-cache.html#post3365755

 

[wonderrx]

http://forums.androidcentral.com/go...451-how-clear-nexus-10-cache.html#post3365755

Thank you, wiped the cache last night, we will see if it helps! Thanks!

 

[Bruno Freitag]

thank you, very precise and concise instruction. The explicit list “holding down volume up, volume down and …” made all the difference.

Looks like it’s working, 2 days w/o crash

 

[crxssi]

thank you, very precise and concise instruction. The explicit list “holding down volume up, volume down and …” made all the difference.

Looks like it’s working, 2 days w/o crash

Yeah, I wrote that up after going through perhaps 3 sets of other people's instructions that just never made sense. It is very picky how to get into the right mode for wiping the cache partition. And it really seems quite effective when things start going strange.

 

[wonderrx]

Wiped cashe, no help. Never was able to find a StackTrace file on it after a crash.

I just went ahead and did a factory reset on the N10. Came back with 4.4.4 so far so good with no lock ups. Put Gmail/Feedly/Pocket (the three apps that I use on it and lock up on it) on and have used normally. We shall see.

 

[Bruno Freitag]

Unfortunately the N4 still crashes regularly, always with the same StackTrace, starting with
com.urbanairship and ending with dalvik.system.NativeStart.main

(Urbainairship is an ad-service) Is there any way to force a clean update (of it) ?