undertothenight
Well-known member
Nexus devices always seem to sell out fast. It's just supply and demand.
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
You know how I know that you have either no idea how business works or have never had to deal with a high demand product ordering and distribution system?
That's right, everything you said is the tip off
Sent from my X-Band Modem... TY Genesis
Who are you responding to? Hopefully not the software engineer who deals with online store software....You know how I know that you have either no idea how business works or have never had to deal with a high demand product ordering and distribution system?
That's right, everything you said is the tip off
Official Response: They sold out. They said sorry, they're refunding the shipping if you got backordered. It happens. Move on. This is still just a phone we're talking about.
You know how I know that you have either no idea how business works or have never had to deal with a high demand product ordering and distribution system?
That's right, everything you said is the tip off
Sent from my X-Band Modem... TY Genesis
Who are you responding to? Hopefully not the software engineer who deals with online store software....
I agree with you that this isn't something to suicide over, but Google needs to deal with their incompetence in the future with new device launchers, such as taking pre-orders. Even now, they could allow customers to pre-order for when the next available batch is in, instead of forcing them to play another game of refresh roulette.
You know how I know that you have no idea how business works?
That's right, you fail to grasp the concept that one of the most important aspects of a successful business is customer satisfaction. The average consumer doesn't care about the logistics of a high-demand product ordering and distribution system. All they care about is the availability of the product that they wish to purchase on the date, and at the price, that it was advertised.
LMAO Well if you've got some insight into online commerce software and provisioning of your own, please enlighten us. Just snarking "I don't think you know anything" does not a compelling argument make. Standing by to receive your wisdom.....The post directly above the one you quoted
It varies by company. There are some retail chains that take great effort (and pride) in treating the customer really well. I've been a Costco customer for nearly 20 years, and have some astonishing tales of bend-over-backward return and support responses. They don't care if I bring back a BD player 19 months later, it was bricked by Samsung's firmware update, they still carry an equivalent model, bam -- returned and replaced, no question. (Consumer Reports reviews big box stores from time to time, and some of their findings were surprising, some not, between Wal*Mart, Sears, Target, K*mart, et al.)... However, as I read the comments on this thread I see a common theme. A) Corporations do not care about Customer Service in the least. and B) We are slowly becoming okay with that.
It's sad to see. You can go into town today, and be completely polite and kind and still see retail stores who treat you like garbage. No one cares if you are happy or getting what you paid for, as long as they get theirs....
It varies by company. There are some retail chains that take great effort (and pride) in treating the customer really well. I've been a Costco customer for nearly 20 years, and have some astonishing tales of bend-over-backward return and support responses. They don't care if I bring back a BD player 19 months later, it was bricked by Samsung's firmware update, they still carry an equivalent model, bam -- returned and replaced, no question. (Consumer Reports reviews big box stores from time to time, and some of their findings were surprising, some not, between Wal*Mart, Sears, Target, K*mart, et al.)
Since Google is essentially the sole retailer of their Nexus phone (for now, ignoring T-Mobile's grossly marked up offering), then they can be as gracious and efficacious, or mute and incompetent, as they want to. It comes down to credibility. I was hoping they'd delivery this year's unveiling with the usual(?) Google panache, but ... it wasn't meant to be.
I do think the petition idea is ridiculous at best. It isn't going to solve a single problem, and will only waste the time of the poor employee who has to delete it from their email.
However, as I read the comments on this thread I see a common theme. A) Corporations do not care about Customer Service in the least. and B) We are slowly becoming okay with that.
It's sad to see. You can go into town today, and be completely polite and kind and still see retail stores who treat you like garbage. No one cares if you are happy or getting what you paid for, as long as they get theirs. I also have to kind of laugh at how Google is one of the largest companies in the world, and they are not unfamiliar with having a global presense, but now we act like they simply can't handle the ordering of a new device. If Google Play is going to be taken seriously, they need to take a serious look at how they fill orders and treat people. I don't care if a device gets backordered, but Google should. That doesn't mean they can control it, but they need to plan a little better with their inventory and communication to the customers who get a little bit of the stiff in these situations.
I'm not a CEO as you can tell, and you can comment on my lack of business savvy. I don't profess to be Warren Buffet. However I do lament the way that we no longer expect or anticipate good service and you get mocked if you do. Again, I know there are issues that Google faced in this launch of the Nexus 4. I understand the problems that can arise. But I also think that if anyone SHOULD be able to enjoy a successful device launch, it's Apple and Google.
I'm going to be more cautious. I read a post here from a fellow in the UK several weeks back, who was seething that he'd ordered a tablet for his daughter's birthday, shipping was delayed, he called to cancel, thought they'd cancelled his order, but then they shipped and charged him after he'd bought locally IIRC. He was fuming, and though I kinda made fun of him, I can appreciate what he went through.... Now here's the question (to everyone) - does Google's handling of the Nexus 7 launch and now the "botched" Nexus 4 launch dissuade you from buying Google's Nexus products? I mean - if you're really that upset about it, you wouldn't be supporting that company by buying or using their products. Or at $299 for an unlocked HSPA+ compatible phone, are you willing to dismiss the initial ordering issues?
No, the thing that keeps me from their devices is their foolish insistence on crippling their devices with too little battery, non removable batteries, laughable built in storage, and GSM only. If I hadn't got my GNex at Verizon, I'd have a measly 16 gigabite, puttering ATT or T-Mobile toy phone.
Sent from the red headed stepchild of the Nexii.
So are you moving away from Android? If you stick with Android, you're supporting Google, regardless if you get a Nexus or not.