12-19-2012 05:55 AM
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  1. xcla1p's Avatar
    i guess Google doesn't really care about Nexus 4 sale anyway. sales wasn't probably expected to explode as it had been. and you and I and they are still using google to search stuff anyway no matter what phones we use, and thats the important thing to them. : D

    nevertheless, i still want my nexus 4 asap : D
    12-02-2012 10:22 PM
  2. corolla90's Avatar
    Received this email at 12:24am EST (12/3/12):

    It looks like your transaction has passed. As soon as the processing stage has finished, the charge will go through and you will receive an email about your purchase being on its way. Please bare with us for another business day or two for your transaction to be completed. Thank you for your patience and understand in this matter.

    Please let me know if you have any questions.

    All The Best,
    Carter
    Anyone else receive this or something similar?
    12-03-2012 06:32 AM
  3. xcla1p's Avatar
    nope (( I am still waiting
    12-03-2012 08:40 AM
  4. corolla90's Avatar
    And I just now received this new email (I believe it's in response to a complaint I lodged via Google Play Help):

    Thank you for contacting the Google Play Support Team.
    I understand your frustration as this was a very exciting and highly anticipated product launch.

    I'm currently conducting a thorough investigation with our shipping provider regarding the issue you've reported. I apologize for the inconvenience and will provide an update as soon as I have information to provide.

    Regards,
    Jean Luc
    The Google Play Support Team
    12-03-2012 09:03 AM
  5. Gringo11's Avatar
    Did you call and ask to speak with a supervisor?
    It's seems they are finally starting to realize many orders placed on the 13th are stuck in pending and not processing normally since all 13th backorders should have finally shipped yesterday.
    Sorry, I had not seen that before. I called many times. I never actually talked to a supervisor, but based on what I have read elsewhere, I am not sure it makes any difference.
    12-03-2012 10:13 AM
  6. Gringo11's Avatar
    Received this email at 12:24am EST (12/3/12):

    It looks like your transaction has passed. As soon as the processing stage has finished, the charge will go through and you will receive an email about your purchase being on its way. Please bare with us for another business day or two for your transaction to be completed. Thank you for your patience and understand in this matter.

    Please let me know if you have any questions.

    All The Best,
    Carter

    Anyone else receive this or something similar?
    You actually received this from Google play? With the grammar errors and all ? Nice...

    So it seems some people may have had some luck (this is all VERY circumstantial - based on the XDA thread) with completely removing and re-entering their CC information, or replacing the card with another one... I tried re-entering the card myself, but that made absolutely no difference YMMV...
    12-03-2012 10:16 AM
  7. corolla90's Avatar
    You actually received this from Google play? With the grammar errors and all ? Nice...

    So it seems some people may have had some luck (this is all VERY circumstantial - based on the XDA thread) with completely removing and re-entering their CC information, or replacing the card with another one... I tried re-entering the card myself, but that made absolutely no difference YMMV...
    Yeah. I mean, I should clarify that this was NOT an independent email that I received out of the blue. I've had an email thread going for weeks now with Google Play. This email was just in response to an email I sent within the thread, so it's likely specific to me. But that's why I wondered if people have received something similar in response to order inquiries.
    12-03-2012 10:41 AM
  8. n4limbo's Avatar
    Nope, no changes here.
    Glad your on the right track.
    12-03-2012 01:21 PM
  9. WaitingForNexus4's Avatar
    Glad that you are atleast getting responses from them.I have sent them multiple emails and multiple calls, but no response. I think they have created a rule to send my email directly to trash
    Yeah. I mean, I should clarify that this was NOT an independent email that I received out of the blue. I've had an email thread going for weeks now with Google Play. This email was just in response to an email I sent within the thread, so it's likely specific to me. But that's why I wondered if people have received something similar in response to order inquiries.
    12-03-2012 01:43 PM
  10. corolla90's Avatar
    Thanks, but I mean, guys ... getting responses is nice, but it's clear these CSRs who we're communicating with have no clue about what's going on. Nor do their supervisors. All they can do is elevate our issue to the next level -- and they can't even communicate with that next level other than send an email. I'll keep you posted about anything else I receive. I'm hoping this is the week, as it'll be 3 weeks from the 11/15 backorder email saying shipping within 3 weeks.
    12-03-2012 02:01 PM
  11. Gringo11's Avatar
    Thanks, but I mean, guys ... getting responses is nice, but it's clear these CSRs who we're communicating with have no clue about what's going on. Nor do their supervisors. All they can do is elevate our issue to the next level -- and they can't even communicate with that next level other than send an email. I'll keep you posted about anything else I receive. I'm hoping this is the week, as it'll be 3 weeks from the 11/15 backorder email saying shipping within 3 weeks.
    Hope you get it, but just want to point out that last week's email (from Monday) said the phone would ship last week... I for one don't expect to ever see this order. I placed another order on 11/27 and fully expect to run into the same issue as soon as the pending charge drops off my AMEX (like it did for this order)...
    12-03-2012 02:38 PM
  12. xcla1p's Avatar
    i changed my CC. we shall see if there is any luck
    12-03-2012 02:44 PM
  13. corolla90's Avatar
    Hope you get it, but just want to point out that last week's email (from Monday) said the phone would ship last week... I for one don't expect to ever see this order. I placed another order on 11/27 and fully expect to run into the same issue as soon as the pending charge drops off my AMEX (like it did for this order)...
    Oh definitely. Last Monday I got that email, too, that the phone would be shipping. Nada. All I got afterwards were the multiple emails that my credit card payment failed.
    12-03-2012 02:59 PM
  14. n4limbo's Avatar
    I'm starting wonder if my google wallet is screwed and that maybe my order on the 27th will never ship either.
    12-03-2012 03:39 PM
  15. WaitingForNexus4's Avatar
    I just received the following email from google support. I am amazed at the amount of information it carries about the order :P

    Thank you for contacting Google Play. I apologize for the inconvenience this has caused so, I have forwarded your case over to one of our specialist so can can get this issue resolved as soon as possible. In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

    Thanks again for your patience and understanding. If you have any further questions or concerns, please feel free to reply directly to this email. Also you can visit our help center at:

    Oh definitely. Last Monday I got that email, too, that the phone would be shipping. Nada. All I got afterwards were the multiple emails that my credit card payment failed.
    12-03-2012 04:54 PM
  16. xcla1p's Avatar
    I just called google CSR again for fun. She says she is escalating it and we shall see from there (here we go again)
    12-03-2012 05:37 PM
  17. Gringo11's Avatar
    I'm starting wonder if my google wallet is screwed and that maybe my order on the 27th will never ship either.
    I would not worry about your wallet account. It is just fine - seriously. Google is totally screwed up. I have been monitoring the xda thread and it is interesting (and sad) to see that they are also unable to ship the 11/27 orders. They issue tracking numbers that never seem to make it to UPS... More fun... I am beginning to wonder if this phone really exists. Has anyone seen one for real ?
    12-03-2012 05:41 PM
  18. xcla1p's Avatar
    I would not worry about your wallet account. It is just fine - seriously. Google is totally screwed up. I have been monitoring the xda thread and it is interesting (and sad) to see that they are also unable to ship the 11/27 orders. They issue tracking numbers that never seem to make it to UPS... More fun... I am beginning to wonder if this phone really exists. Has anyone seen one for real ?
    Maybe, just maybe, Google realized we Limbo Lv 246 people hadn't receive our phones yet and decided to give us theirs. Google might had made the labels but that doesn't mean it has been shipped (this is wishful thinking though. )
    12-03-2012 06:22 PM
  19. corolla90's Avatar
    I would not worry about your wallet account. It is just fine - seriously. Google is totally screwed up. I have been monitoring the xda thread and it is interesting (and sad) to see that they are also unable to ship the 11/27 orders. They issue tracking numbers that never seem to make it to UPS... More fun... I am beginning to wonder if this phone really exists. Has anyone seen one for real ?
    Yeah, I've been following the XDA thread on this, too. It's amazing to be reading up on what's going on. All I know is that Google has until the 6th to make good on shipping me the phone within 3 weeks.
    12-03-2012 06:33 PM
  20. corolla90's Avatar
    I'm starting wonder if my google wallet is screwed and that maybe my order on the 27th will never ship either.
    I agree, don't worry about your Wallet account. It's not you, it's not me, and it's not the others still waiting. It's some issue with Google that I can't understand for the life of me why it exists and why it's not being resolved sooner.
    12-03-2012 06:47 PM
  21. corolla90's Avatar
    Not that this is going to necessarily help get our phones any quicker (or at all!), but noticed on XDA people are starting to tweet complaints using the hash tag: #whereismyNexus4
    12-03-2012 08:16 PM
  22. xcla1p's Avatar
    Not that this is going to necessarily help get our phones any quicker (or at all!), but noticed on XDA people are starting to tweet complaints using the hash tag: #whereismyNexus4
    Just tweeted. for the sake of tweeting
    12-03-2012 09:46 PM
  23. Gringo11's Avatar
    Just tweeted. for the sake of tweeting
    Tweeted too... probably will have no effect again.

    It is amazing to me that Google is putting this phone back on sale in Canada and the UK when they obviously cannot figure out how to ship it to customers (including the 11/27 orders). Are they paying absolutely no attention to what a disaster this is?
    12-04-2012 11:57 AM
  24. WaitingForNexus4's Avatar
    Do any of you have any new updates on your phones guys?
    12-04-2012 02:29 PM
  25. Gringo11's Avatar
    Do any of you have any new updates on your phones guys?
    Not a word. No replies from CS to my emails in the past two days...
    12-04-2012 02:53 PM
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