12-19-2012 04:55 AM
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  1. corolla90's Avatar
    My status is now "pre-ordered"... from pending back to pre-ordered... many things to look forward to... Wow, they suck!
    Mine, too. Wonder what this means? If anything, I'll take it ... means my order still "exists" somewhere!

    EDIT: Actually, it's not just my original 11/13 order, but my 11/30 order, as well as my 12/6 order (using a different email address) that have changed to "pre-ordered." I'm now guessing this means they're backordered and waiting for more phones before they'll ship. Sadly. I hope I'm wrong and it means things will get moving soon.
    12-12-2012 02:32 PM
  2. xcla1p's Avatar
    Hey Guys I'm back in full force(was busy past week).

    I am still waiting for updates on my 13th phone. Called CSR 2 days ago who says some specialist was already working on it but until today nothing happened. I did receive three email replying to my one phone call though, LOL.
    12-12-2012 03:24 PM
  3. Gringo11's Avatar
    Hey Guys I'm back in full force(was busy past week).

    I am still waiting for updates on my 13th phone. Called CSR 2 days ago who says some specialist was already working on it but until today nothing happened. I did receive three email replying to my one phone call though, LOL.
    I just saw that you received your December 5th order within 48 hours... Impressive. I had a second order on 11/29 and the speed at which it cancelled today tells me that it was never going to be filled. I am keeping the 11/13 order out of spite at this point, but I don't expect it nor do I want the phone anymore. I cannot believe how bad Google is...
    12-12-2012 03:43 PM
  4. corolla90's Avatar
    Haha, so I just called Google Play to inquire what "pre-ordered" was supposed to mean ... and the dude was like, "I'm guessing it probably means they wanted to prioritize your phone because it was ordered back on the 13th." Funny, I ordered a phone on 11/30, too, and that one is labeled pre-ordered, as well. And for that matter, the one I ordered on 12/6, haha.
    12-12-2012 04:18 PM
  5. WaitingForNexus4's Avatar
    I dont think the CSR's have an idea as to what they are talking about. I had ordered another one on the 30th and that one still says pending
    Haha, so I just called Google Play to inquire what "pre-ordered" was supposed to mean ... and the dude was like, "I'm guessing it probably means they wanted to prioritize your phone because it was ordered back on the 13th." Funny, I ordered a phone on 11/30, too, and that one is labeled pre-ordered, as well. And for that matter, the one I ordered on 12/6, haha.
    12-12-2012 04:23 PM
  6. corolla90's Avatar
    I dont think the CSR's have an idea as to what they are talking about. I had ordered another one on the 30th and that one still says pending
    No doubt -- absolutely no clue. All they can do is read some info about our orders/emails on a screen, but I don't think they're being told anything about anything.
    12-12-2012 04:25 PM
  7. corolla90's Avatar
    Hey guys,

    Just came across this on the XDA forum:

    "“GOT AN ANSWER ABOUT THE “PRE-ORDER” STATUS CHANGE!"
    “Finally got through to someone with common sense. Asked about the status change from “pending” to “pre-ordered” and he said that the system is now FINALLY sorting orders in the manner in which they were received so that people who order later do not end up receiving their phones before people who ordered earlier. So he said that the orders that have switched to “pre-order” status are about to be shipped and are awaiting tracking numbers. He said once the tracking number is assigned the status will change to “completed.” So that’s what the deal is I guess, if we are to believe that he really knows what he’s talking about. Frankly after all this I don’t trust Google and I don’t believe him!"
    Source: ImHavenHart on http://forum.xda-developers.com/show...ostcount=37449

    Nexus 4: German thread - Page 135 - xda-developers
    12-12-2012 10:32 PM
  8. Gringo11's Avatar
    So I called CS again - not sure why I do this to myself - and asked: "what do you suggest that I do? I am open to anything: new order, anything". The answer I got: "err, I don't know... I don't have any information and there is nothing I can do"... How's that for customer service?

    Update: I ordered yesterday another N4 16GB and I just got the email that it shipped... WTF???? Just fyi, in case you want to give it a try. This was my third order on three separate gmail accounts...
    12-13-2012 11:32 AM
  9. corolla90's Avatar
    Well, I just checked my Discover card ... and there's a new "pending" charge dated 12/13; granted, it's a negative charge, so not sure what's going on. There's no positive charge listed. Maybe I'll just give them a ring ...
    12-13-2012 12:10 PM
  10. WaitingForNexus4's Avatar
    Dont worry about that, it will go away. Also, I got a reply from BBB,
    Hi,

    I checked your case and it looks like your order finally shipped. My sincerest apologies for the delays.

    If you have any further concerns, you can reach out to Play store support at 1-855-836-3987.

    Thanks,
    Jeff

    I dont understand how that explains why the delay was. On the other hand, did the complain make them ship my device? I dont know
    Well, I just checked my Discover card ... and there's a new "pending" charge dated 12/13; granted, it's a negative charge, so not sure what's going on. There's no positive charge listed. Maybe I'll just give them a ring ...
    12-13-2012 12:16 PM
  11. corolla90's Avatar
    Ok - I'm seriously going to lose it. I finally got a response to the inquiry I made via the help section on Google Play, where you pop in your order # to inquire about your shipping. Here's what this CSR wrote me:

    Hello,

    Thank you for contacting Google.

    It's perfectly understandable how you would like your device sooner. Unfortunately, your order has been backordered. I will definitely make sure to keep you updated as much as possible.


    Thank you for your recent purchase on Google Play. Due to demand, your Nexus 4 is on backorder and is expected to ship in three weeks. We’ll send you a notification when your order has shipped. If you would prefer to cancel your order, please reply to this email and our team will assist you.

    If you have anymore questions or concerns that is not addressed by these answers, please reply to this email for further assistance.


    Thanks,

    Carrie
    Can't tell if this is just some standard response she sent me, or if this is really specific to my 11/13 order. I already filed a complaint with BBB earlier today.
    12-13-2012 02:30 PM
  12. Gringo11's Avatar
    So I called CS again - not sure why I do this to myself - and asked: "what do you suggest that I do? I am open to anything: new order, anything". The answer I got: "err, I don't know... I don't have any information and there is nothing I can do"... How's that for customer service?

    Update: I ordered yesterday another N4 16GB and I just got the email that it shipped... WTF???? Just fyi, in case you want to give it a try. This was my third order on three separate gmail accounts...
    Scheduled for delivery tomorrow... let's see if that happens...
    12-13-2012 03:22 PM
  13. corolla90's Avatar
    Scheduled for delivery tomorrow... let's see if that happens...
    Wow - good for you. I just placed another order using a different gmail addy. Let's see if I can get as lucky!
    12-13-2012 03:36 PM
  14. Gringo11's Avatar
    So I called CS again - not sure why I do this to myself - and asked: "what do you suggest that I do? I am open to anything: new order, anything". The answer I got: "err, I don't know... I don't have any information and there is nothing I can do"... How's that for customer service?

    Update: I ordered yesterday another N4 16GB and I just got the email that it shipped... WTF???? Just fyi, in case you want to give it a try. This was my third order on three separate gmail accounts...
    One big difference that I just realized. My other two pending orders have a shipping address different from billing (which has never been an issue in 5 years and is on file with my CC company). The order that went through and has shipped is going to the billing address (which I did not want to do since nobody's home during the day)...
    12-13-2012 04:45 PM
  15. xcla1p's Avatar
    Yup my 13th order still not shipped. oh wells.
    12-14-2012 10:10 PM
  16. Gringo11's Avatar
    Yup my 13th order still not shipped. oh wells.
    Same here. Order from the 12th of December delivered tonight though. I think you should give it a shot...
    12-14-2012 10:19 PM
  17. corolla90's Avatar
    Same here. Order from the 12th of December delivered tonight though. I think you should give it a shot...
    Serious??? Wow, I have orders from November 30 and December 13th and still nada. And of course my 11/13 order is still a mystery to everyone, including Google CSRs. All I keep hearing is to be patient and that they're investigating what's going on with my order. Effing frustrating. Especially since my friend from work brought his in. What an effing gorgeous phone.

    - - - Updated - - -

    Same here. Order from the 12th of December delivered tonight though. I think you should give it a shot...
    Were you immediately notified with an email or tracking number? Or did it just magically appear?
    12-14-2012 10:35 PM
  18. shabbir ajnawala's Avatar
    Order Date: 11th Dec 2012
    Item: Nexus 4 16 GB
    Qty: 1
    My Location: US, Washington DC

    I just received an immediate order confirmation email. Since then No credit charge, No change in order status, No tracking number and clearly no Nexus 4 in my hand.

    I am confused:

    1. Shall i stop worrying about it and lose hope on getting it by X'mas.
    2. Cancel the order, as I am on vacation from 23rd Dec.
    3. Place an another order and give it a try.

    At the moment, just hoping for the best!
    12-15-2012 01:58 AM
  19. badbrad17's Avatar
    Ok - I'm seriously going to lose it. I finally got a response to the inquiry I made via the help section on Google Play, where you pop in your order # to inquire about your shipping. Here's what this CSR wrote me:



    Can't tell if this is just some standard response she sent me, or if this is really specific to my 11/13 order. I already filed a complaint with BBB earlier today.
    Do you think Google is a member of the BBB? That would make no difference to them. The BBB is an organization setup to collect membership fees.

    Sent from my SGH-T989D using Android Central Forums
    12-15-2012 02:25 AM
  20. corolla90's Avatar
    Do you think Google is a member of the BBB? That would make no difference to them. The BBB is an organization setup to collect membership fees.

    Sent from my SGH-T989D using Android Central Forums
    Yeah, no doubt the BBB complaint won't do anything to resolve my order issues. But it something to do instead of having another pointless conversation with a Google CSR
    badbrad17 likes this.
    12-15-2012 11:20 AM
  21. Gringo11's Avatar
    Serious??? Wow, I have orders from November 30 and December 13th and still nada. And of course my 11/13 order is still a mystery to everyone, including Google CSRs. All I keep hearing is to be patient and that they're investigating what's going on with my order. Effing frustrating. Especially since my friend from work brought his in. What an effing gorgeous phone.

    - - - Updated - - -



    Were you immediately notified with an email or tracking number? Or did it just magically appear?
    I ordered on the 12th - pre-order status - midday on the 13th I got the "great news, it shipped" email and on the 14th it was delivered. In my case, this is the only (out of 10 or so orders) order that was shipped to my billing address. I think that's what made a difference, but given our collective experiences, who knows.

    I had also ordered on the 27th (of November), the 11th of December... but these orders never shipped. I canceled them all, except the order from 11/13 because that one seriously annoys me. I will probably ask for free shipping on the order from 12/12 since it is effectively (as far as I am concerned) my order from 11/13...
    12-15-2012 02:29 PM
  22. corolla90's Avatar
    Not to get my hopes up or get excited, but my 11/13 order just updated on Google Play site to 12/15, and my Discover card has a new "processing" charge for the phone. I'm guessing they attempted to process today, well hopefully that's the case. Time to call Discover!

    UPDATE: Called Google Play, the CSR (David) told me my 11/13 order passed through final authorization, so that this is good news and that the phone should ship out Monday or Tuesday. I'm skeptical, but honestly the best news I've heard from Google in a long time. Fingers crossed.
    12-15-2012 03:32 PM
  23. jasaad's Avatar
    Not to get my hopes up or get excited, but my 11/13 order just updated on Google Play site to 12/15, and my Discover card has a new "processing" charge for the phone. I'm guessing they attempted to process today, well hopefully that's the case. Time to call Discover!

    UPDATE: Called Google Play, the CSR (David) told me my 11/13 order passed through final authorization, so that this is good news and that the phone should ship out Monday or Tuesday. I'm skeptical, but honestly the best news I've heard from Google in a long time. Fingers crossed.
    Not to get ur hope down, but it happened once before for me and nothing happened. And now again it got updated to 12/15 so i hope you are right about this
    12-15-2012 04:33 PM
  24. Gringo11's Avatar
    Not to get ur hope down, but it happened once before for me and nothing happened. And now again it got updated to 12/15 so i hope you are right about this
    no updates for me and the authorization from 12/8 dropped off, so I expect to be back in the loop of unable to authorize $0.00 from Google...
    12-15-2012 10:02 PM
  25. xcla1p's Avatar
    Same here. Order from the 12th of December delivered tonight though. I think you should give it a shot...
    I already got my phone but i m still gonna wait for the phone from 13th. thanks thuogh
    12-15-2012 11:02 PM
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