No doubt -- absolutely no clue. All they can do is read some info about our orders/emails on a screen, but I don't think they're being told anything about anything.
Backorder Thread (Nov 20th and onwards)
- Thread starter squadz
- Start date
No doubt -- absolutely no clue. All they can do is read some info about our orders/emails on a screen, but I don't think they're being told anything about anything.
So I called CS again - not sure why I do this to myself - and asked: "what do you suggest that I do? I am open to anything: new order, anything". The answer I got: "err, I don't know... I don't have any information and there is nothing I can do"... How's that for customer service?
Update: I ordered yesterday another N4 16GB and I just got the email that it shipped... WTF???? Just fyi, in case you want to give it a try. This was my third order on three separate gmail accounts...
Update: I ordered yesterday another N4 16GB and I just got the email that it shipped... WTF???? Just fyi, in case you want to give it a try. This was my third order on three separate gmail accounts...
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Well, I just checked my Discover card ... and there's a new "pending" charge dated 12/13; granted, it's a negative charge, so not sure what's going on. There's no positive charge listed. Maybe I'll just give them a ring ...
Dont worry about that, it will go away. Also, I got a reply from BBB,
Hi,
I checked your case and it looks like your order finally shipped. My sincerest apologies for the delays.
If you have any further concerns, you can reach out to Play store support at 1-855-836-3987.
Thanks,
Jeff
I dont understand how that explains why the delay was. On the other hand, did the complain make them ship my device? I dont know
Hi,
I checked your case and it looks like your order finally shipped. My sincerest apologies for the delays.
If you have any further concerns, you can reach out to Play store support at 1-855-836-3987.
Thanks,
Jeff
I dont understand how that explains why the delay was. On the other hand, did the complain make them ship my device? I dont know
Ok - I'm seriously going to lose it. I finally got a response to the inquiry I made via the help section on Google Play, where you pop in your order # to inquire about your shipping. Here's what this CSR wrote me:
Can't tell if this is just some standard response she sent me, or if this is really specific to my 11/13 order. I already filed a complaint with BBB earlier today.
Can't tell if this is just some standard response she sent me, or if this is really specific to my 11/13 order. I already filed a complaint with BBB earlier today.
Wow - good for you. I just placed another order using a different gmail addy. Let's see if I can get as lucky!
One big difference that I just realized. My other two pending orders have a shipping address different from billing (which has never been an issue in 5 years and is on file with my CC company). The order that went through and has shipped is going to the billing address (which I did not want to do since nobody's home during the day)...
Same here. Order from the 12th of December delivered tonight though. I think you should give it a shot...
Serious??? Wow, I have orders from November 30 and December 13th and still nada. And of course my 11/13 order is still a mystery to everyone, including Google CSRs. All I keep hearing is to be patient and that they're investigating what's going on with my order. Effing frustrating. Especially since my friend from work brought his in. What an effing gorgeous phone.
- - - Updated - - -
Were you immediately notified with an email or tracking number? Or did it just magically appear?
Order Date: 11th Dec 2012
Item: Nexus 4 16 GB
Qty: 1
My Location: US, Washington DC
I just received an immediate order confirmation email. Since then No credit charge, No change in order status, No tracking number and clearly no Nexus 4 in my hand.
I am confused:
1. Shall i stop worrying about it and lose hope on getting it by X'mas.
2. Cancel the order, as I am on vacation from 23rd Dec.
3. Place an another order and give it a try.
At the moment, just hoping for the best!
Item: Nexus 4 16 GB
Qty: 1
My Location: US, Washington DC
I just received an immediate order confirmation email. Since then No credit charge, No change in order status, No tracking number and clearly no Nexus 4 in my hand.
I am confused:
1. Shall i stop worrying about it and lose hope on getting it by X'mas.
2. Cancel the order, as I am on vacation from 23rd Dec.
3. Place an another order and give it a try.
At the moment, just hoping for the best!
badbrad17
Well-known member
Do you think Google is a member of the BBB? That would make no difference to them. The BBB is an organization setup to collect membership fees.
Sent from my SGH-T989D using Android Central Forums
Yeah, no doubt the BBB complaint won't do anything to resolve my order issues. But it something to do instead of having another pointless conversation with a Google CSR
I ordered on the 12th - pre-order status - midday on the 13th I got the "great news, it shipped" email and on the 14th it was delivered. In my case, this is the only (out of 10 or so orders) order that was shipped to my billing address. I think that's what made a difference, but given our collective experiences, who knows.
I had also ordered on the 27th (of November), the 11th of December... but these orders never shipped. I canceled them all, except the order from 11/13 because that one seriously annoys me. I will probably ask for free shipping on the order from 12/12 since it is effectively (as far as I am concerned) my order from 11/13...
Not to get my hopes up or get excited, but my 11/13 order just updated on Google Play site to 12/15, and my Discover card has a new "processing" charge for the phone. I'm guessing they attempted to process today, well hopefully that's the case. Time to call Discover!
UPDATE: Called Google Play, the CSR (David) told me my 11/13 order passed through final authorization, so that this is good news and that the phone should ship out Monday or Tuesday. I'm skeptical, but honestly the best news I've heard from Google in a long time. Fingers crossed.
UPDATE: Called Google Play, the CSR (David) told me my 11/13 order passed through final authorization, so that this is good news and that the phone should ship out Monday or Tuesday. I'm skeptical, but honestly the best news I've heard from Google in a long time. Fingers crossed.
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Not to get ur hope down, but it happened once before for me and nothing happened. And now again it got updated to 12/15 so i hope you are right about this
no updates for me and the authorization from 12/8 dropped off, so I expect to be back in the loop of unable to authorize $0.00 from Google...
I already got my phone but i m still gonna wait for the phone from 13th. thanks thuogh
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