Dropped my nexus 4 on its face in the parking lot
I was not as fortunate as most. It was Christmas eve and I was getting out of my car when the phone slipped out of my hand, bounced off the car door and down onto the parking lot surface. I picked it up and saw the damage immediately. The bottom right corner impacted the pavement and it shattered the screen all the way across and up on an angle to the midway point vertically. The phone was locked at the time, the power and volume buttons still worked but the screen is totally unresponsive!
I called LG Canada because the manual that came with the phone said LG does all the warranty work. I was not expecting them to cover accidental damage under warranty but I was expecting them to be able to repair it. "Where did you buy the phone? " was the question from LG. I told them I bought it from Google. "We don't support devices bought on the internet from places like eBay, etc" they told me.
I informed them that Google is the only one selling this phone (in Canada). And the warranty manual said LG is the service contract. LG refused to help me.
So next option is to try and find a number for Google online. This is not the easiest thing to do. I was able to find a number for Google Play Store and called that one. From there the operator was able to transfer me to support for devices. The operator was very friendly and connected me to Samsung support/repair. Needless to say, Samsung couldn't help me. I called Google devices back and got the same operator who apologized and connected me to Asus who she said, "does all Nexus repairs." Guess what, they only support the Nexus 7. Not surprised, I said ok, I will call Google again. This time I got a different operator who put me through to LG Mobile in Texas. A quick conversation with them and an email sent to my address explained how to ship my phone in for a repair estimate.
Then I had a thought...what about my visa card? They have automatic extended warranty on all purchases up to one additional year. I called them and asked if they covered accidental damage as well. Turns out they do, for 90 days from the date of purchase. My phone is only 2 weeks old so it looks like I won't have to pay for the repairs (assuming it can be repaired).