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  1. XsynthZ's Avatar
    So my Nexus 4 isn't coming tomorrow... sadface...
    12-04-2012 07:22 PM
  2. bobjohnson201's Avatar
    ^ THIS is the kind of info we needed. If we had gotten this on Friday ("Sorry guys! It seems you were all sent shipping notices too early. -Google"), we would have been only a bit upset and we would have moved on. And knowing this, I can stop checking for UPS every two seconds ("Was that a truck? I KNOW I heard a truck.. My dogs moved. They must've heard something. Etc. etc.")
    glad i could help
    12-04-2012 07:25 PM
  3. bobjohnson201's Avatar
    Now that's a good question... if Google doesn't even know where the phone is (order status says charged AND shipped on 11/30 for me), when does the 15 day return policy start?
    would assume the day you get it.
    12-04-2012 07:27 PM
  4. FYourProblems's Avatar
    I wasn't aware of people getting emails. Even though it's well within their 2 week estimate, the shipping email is definitely misleading and I could see why people are upset. I'm not trying to "troll" anyone, I just feel despite all the ways Google mishandled this product launch they still get a lot of flack for stuff that's not their fault, and I didn't want people to get worked up over a non-issue. Hope everyone gets their phones soon

    "Was that a truck? I KNOW I heard a truck.. My dogs moved. They must've heard something. Etc. etc."
    LOL
    12-04-2012 07:30 PM
  5. SeiRyuSeijin's Avatar
    To those wondering about the 15 day return policy, it starts after delivery
    FYourProblems likes this.
    12-04-2012 07:35 PM
  6. jyemenai's Avatar
    Life is cruel...

    I heard a voice at my door, and then the doorbell. I had let go of getting my phone tonight, so I figured it was my parents or brother coming in and they couldn't get to their key. I open the door to find a PACKAGE, and a man walking back to a truck. "COULD IT BE!?!" ... NOPE. It's FedEx, with a package for my brother.

    -_____-
    bobjohnson201 and mrmassador like this.
    12-04-2012 07:41 PM
  7. marrzie's Avatar
    I wasn't aware of people getting emails. Even though it's well within their 2 week estimate, the shipping email is definitely misleading and I could see why people are upset. I'm not trying to "troll" anyone, I just feel despite all the ways Google mishandled this product launch they still get a lot of flack for stuff that's not their fault, and I didn't want people to get worked up over a non-issue. Hope everyone gets their phones soon

    Its ok. I would suggest reading a few posts before replying with the claim of everyone whining. We forgive you and thanks for the kind words.



    LOL
    Its ok. I would suggest reading a few posts before replying with the claim of everyone whining. Only about 65 of them are people stating they got emails containing shipping notices. We forgive you and thanks for the kind words.
    12-04-2012 07:47 PM
  8. 17veen's Avatar
    Now that's a good question... if Google doesn't even know where the phone is (order status says charged AND shipped on 11/30 for me), when does the 15 day return policy start?
    It starts from the day you get the device onto your hand.
    12-04-2012 07:53 PM
  9. bartolo5's Avatar
    In YBOD (Yellow Box of Death) here.

    I ordered on the 27th hoping the phone would ship soon but also with my idea of cancelling this week if it didn't arrive quickly. I'm departing for a long trip next week.

    So thanks to Google now I'm stuck in a difficult situation. Got my 'we shipped your phone' on friday but since then I've been with the Yellow Box on UPS saying they never got the phone to start with. My CC has been fully charged since Friday. I hope that I can still cancel this if there is no movement this week but given the fact that Google thinks that my phone has shipped (when it hasn't) I smell trouble ahead.
    12-04-2012 07:56 PM
  10. Dreizehn's Avatar
    Unless someone's got one of them really old non-color screen cell pones...
    Ever since my Nexus S got a screen/digitizer problem a few months back this is the phone I've been using. Great battery life though and dropped it a few times, still works!

    12-04-2012 07:56 PM
  11. 17veen's Avatar
    just got off the phone with google. they said "it appears we skipped a step and don't know why we sent you that shipping email, because it did not ship. expect to hear from a 'specialist' within 2 days". i didn't even bother asking for a shipping refund, since it did not even ship. so i guess my advice to those in the same state as me (got shipping email and tracking # on the 30th) is to just ignore it.
    Then how did some people who also ordered on the 27th, got their shipping and tracking info on 30th got the phones delivered in the past two days?! Looks like a cover up story to me.
    12-04-2012 07:57 PM
  12. Pseu's Avatar
    just got off the phone with google. they said "it appears we skipped a step and don't know why we sent you that shipping email, because it did not ship. expect to hear from a 'specialist' within 2 days". i didn't even bother asking for a shipping refund, since it did not even ship. so i guess my advice to those in the same state as me (got shipping email and tracking # on the 30th) is to just ignore it.
    Thanks for this. At least now I know that I do, indeed, need to kick in to Virgin for one more month of service on my old phone.
    12-04-2012 08:03 PM
  13. AndyPolidore's Avatar
    As others have mentioned... just send out an email to your customers that says they didn't actually ship! That way I can stop trying to be home to accept a package that isn't coming. Outside of that I'm fine getting it within the two week window. Also, since the tracking isn't working, I have to check all three porches just in case they do drop it off without signature so it doesn't get stolen/frozen! I'm used to getting a "delivered confirmation" like every other order I've ever made since, you know, ever.
    12-04-2012 08:05 PM
  14. XChrisX's Avatar
    No shipping info yet, and my pending transaction on my bank account has been removed. As long as I get what I pay for in the end I'm happy.
    12-04-2012 08:09 PM
  15. WeNeedCupCakes's Avatar
    We should all contact the BBB (Better Buisness Bureau) And file a complaint about the cards being charged before the phone was actually shipped. This should be a MAJOR concern for Google for possibly facing legal action.
    12-04-2012 08:09 PM
  16. XChrisX's Avatar
    We should all contact the BBB (Better Buisness Bureau) And file a complaint about the cards being charged before the phone was actually shipped. This should be a MAJOR concern for Google for possibly facing legal action.
    My card was charged, but the charge has since been removed from my account. Not that big of a deal really.
    12-04-2012 08:11 PM
  17. shea-bird's Avatar
    We should all contact the BBB (Better Buisness Bureau) And file a complaint about the cards being charged before the phone was actually shipped. This should be a MAJOR concern for Google for possibly facing legal action.
    At this point, who cares...google is a great company and we are all supporting them by purchasing the N4. let the cards fall as they may....while I am also anxious, I am not gonna file a complaint on a company that I want to succeed against Apple...
    12-04-2012 08:11 PM
  18. bartolo5's Avatar
    I was thinking.

    I clicked on 'link this device with your google account' option when checking out. I'm wondering if this maybe delaying my and other people's orders? Someone has to go and link my phone id with my google id.
    12-04-2012 08:11 PM
  19. shea-bird's Avatar
    I was thinking.

    I clicked on 'link this device with your google account' option when checking out. I'm wondering if this maybe delaying my and other people's orders? Someone has to go and link my phone id with my google id.
    I did the same not even thinking about it lol...prob is delaying the orders. oh well, the phones will come
    12-04-2012 08:12 PM
  20. jyemenai's Avatar
    We should all contact the BBB (Better Buisness Bureau) And file a complaint about the cards being charged before the phone was actually shipped. This should be a MAJOR concern for Google for possibly facing legal action.
    Let's not go that far just yet. While it sucks that we got duped, I would like to give Google and/or UPS some time to fix the problem. I'm pretty sure we can wait until the end of the week.
    rsenator likes this.
    12-04-2012 08:12 PM
  21. 17veen's Avatar
    hmmmm what if linking account is taking time....
    12-04-2012 08:13 PM
  22. bartolo5's Avatar
    I did the same not even thinking about it lol...prob is delaying the orders. oh well, the phones will come
    Are you in In YBOD Status (Yellow Box of Death on UPS tracking) ?
    17veen likes this.
    12-04-2012 08:13 PM
  23. bartolo5's Avatar
    hmmmm what if linking account is taking time....
    It could be. Maybe that's the difference between those who've already got it and those who didn't of orders on the 27th.
    12-04-2012 08:16 PM
  24. WeNeedCupCakes's Avatar
    Let's not go that far just yet. While it sucks that we got duped, I would like to give Google and/or UPS some time to fix the problem. I'm pretty sure we can wait until the end of the week.
    I have no problem whatsoever waiting, if they contacted us and said they took the money early on acident it'd e okay. Keep it. It was going to go to them anyways.
    tharealest likes this.
    12-04-2012 08:18 PM
  25. bobjohnson201's Avatar
    Then how did some people who also ordered on the 27th, got their shipping and tracking info on 30th got the phones delivered in the past two days?! Looks like a cover up story to me.
    i think for some the email was legit, just not all, like me for instance. real sh***y management of this whole situation. i havent heard of anyone that got it while still in the YBOD status.

    - - - Updated - - -

    Thanks for this. At least now I know that I do, indeed, need to kick in to Virgin for one more month of service on my old phone.
    no prob bro
    12-04-2012 08:25 PM
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