Nexus 4 Ordered on November 27: Order Status and Tracking

[Doooshty]

So after like 15 days of waiting with "pending" on my order status, I got bored and sent them an email complaining about people ordering after me getting the device before me. They just charged my credit card and sent me this email (from a CSR)
"Hello Tyler,

Thanks for contacting Google Play. Rest assured we are working efficiently to make sure everyone receives their device in the quoted time frame. At this time I can't comment on a different customer order.

Regards,

Charlene
The Google Play Support Team"

Not sure if my complaining made them bump me up or if it just got their attention but they charged me so that means it shipped. Now I just gotta wait. And btw it says "Pre-ordered" instead of pending now.

What was the original ship timeframe when you ordered and was it 8GB of 16GB?

 

[kioshimoto]

Me too. "According to our records, your order should ship by the evening of December 12."
...guess I'll wait for tomorrow if anything changes!

Thats good you received an email within the same day. Now you have something to hold them against to..their EXACT words. Worst case, your shipping gets refunded.

BTW, since i received my phone late today in the evening...in the Google Play statement paper it says i ordered on Nov 28th...too many errors on Google's behalf, really sad.

 

[kpkr12]

Hello Tyler,

What's the eMail address to contact them? My order date was 'Nov 27Th 1:55PM ', but still no update.

Thanks,
Pavan

 

[IMRRK]

Order placed on Nov 27, 2012 8:43:36 PM EST
Estimated to ship in 2-3 weeks
Card charged on Dec 12
Phone shipped on Dec 12 (2 day shipping via UPS)
Phone arrives tomorrow (Dec 13)

Lets us know when you recieve it. So that we can track how many days it takes to reach.

 

[dsneedmd]

Ordered 11/27 7:47PM PST. Shipped 12/12/12 10AM, Delivery 12/14 by 18:00EST

 

[kpkr12]

My order details, still it's in pending state. Please let me know the contact details to contact.

Order Date: November 27, 2012 1:55:26 PM UTC-8

Thanks,
Pavan

 

[kioshimoto]

My order details, still it's in pending state. Please let me know the contact details to contact.

Order Date: November 27, 2012 1:55:26 PM UTC-8

Thanks,
Pavan

Contacting Support - Google Play Help

 

[gniks1988]

Order placed on Dec 10, 2012 8:43:36 PM EST
Estimated to ship in 5-6 weeks
Card charged on Dec 11
Phone shipped on Dec 11 (2 day shipping via UPS)
Phone received (Dec 12).......
My UPS Tracking

my other order
Order placed on Nov 30, 2012 5:43:36 PM EST
Estimated to ship in 6-7 weeks
Still Pending.

 

[kpkr12]

Contacting Support - Google Play Help

Thanks for your help. I'm currently in india. Is there any eMail so that I can contact them?

Thanks,
Pavan

 

[kpkr12]

Thanks for your help. I'm currently in india. Is there any eMail so that I can contact them?

Thanks,
Pavan

 

[kpkr12]

So after like 15 days of waiting with "pending" on my order status, I got bored and sent them an email complaining about people ordering after me getting the device before me. They just charged my credit card and sent me this email (from a CSR)
"Hello Tyler,

Thanks for contacting Google Play. Rest assured we are working efficiently to make sure everyone receives their device in the quoted time frame. At this time I can't comment on a different customer order.

Regards,

Charlene
The Google Play Support Team"

Not sure if my complaining made them bump me up or if it just got their attention but they charged me so that means it shipped. Now I just gotta wait. And btw it says "Pre-ordered" instead of pending now.

Hello Tyler,

Am also facing the same problem from last 15 days. Please let me know the mail_id to contact them.

Thanks,
Pavan

 

[asmanikabutar]

Order date: Nov 27, 2012 8:14:54 PM PST
Estimated Ship: 4-5 weeks

Credit card charge appeared today and status went to Pre-ordered on the play site. Hoping I get this before Christmas!!

 

[jaxdave]

I ordered 2 8GB phones on 11/27 at 5:57pm EST and haven't heard a thing. Order still pending. I placed an order for a 16GB yesterday at 3:45pm EST and it went from pending to pre-ordered in about 15 minutes. I got an email at 4:35am EST this morning saying my order has shipped, including tracking #. This is crazy.

 

[IMRRK]

Thanks for your help. I'm currently in india. Is there any eMail so that I can contact them?

Thanks,
Pavan

Hi Pavan,

Ask the person who has ordered the device on your behalf to contact google, and tell them the situation.

 

[Cotwolf]

Thats good you received an email within the same day. Now you have something to hold them against to..their EXACT words. Worst case, your shipping gets refunded.

BTW, since i received my phone late today in the evening...in the Google Play statement paper it says i ordered on Nov 28th...too many errors on Google's behalf, really sad.

I'm pretty sure I received nothing more than an automated reply. Should I send them another email? I just noticed not too long ago my order is listed as "Pre order, Nov. 29" on Google Play. I don't know how long it's been like that. It was listed as "Pending" before.

 

[K0dos]

I ordered a 16GB one on Nov 27th and got a shipping email this morning with a tracking number. UPS has no information for the tracking number and my card has not been charged yet but I should get it before Christmas.

Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

 

[Doooshty]

I'm pretty sure I received nothing more than an automated reply. Should I send them another email? I just noticed not too long ago my order is listed as "Pre order, Nov. 29" on Google Play. I don't know how long it's been like that. It was listed as "Pending" before.

Two days ago I emailed them and got a canned response. Then last night about 10:30 I received an actual response. Followed by a response to my second email that I posted.

 

[Cotwolf]

Okay, thanks. Guess I'll sit tight till they reply then.

 

[Michael Rodgers]

Contacting Support - Google Play Help

The problem I have when I try to contact them through this method, is that when I click "devices," no device is listed, since my purchase is still flagged as "pending." Yet according to the help page in the store, if your device is pending for more than 3 days, you *should* contact them. Around in circles we go...

 

[Michael Rodgers]

Found a way to contact them, and asked for an update and to be "refreshed" since so many people who have ordered after us have already received their phones. Received the following automated response:

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of January 02.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

I actually wouldn't mind this as an explanation if so many people weren't getting phones who ordered in December, with even longer shipping times quoted to them...