I wish I'd taken your advice. Dealing with LG has been a nightmare. I broke my phone on September 25th and shipped it the next day. It got to them September 28th, but that was a Saturday, so they ended up not getting it until October 1st. I received an email October 3rd and called to make my $146 payment. They then said that I would have my phone within 3 - 5 business days. Fair enough. I figured it'd be back to me between October 8th and 10th. My boyfriend woke up today with a voice mail from LG saying that my payment was declined and they needed to collect before they could ship it. Funny thing is that they wouldn't even FIX it until they received payment... Which had already happened. We called LG. They said they showed no message that it had been declined, only that they needed to collect. We told them we'd paid already, but we'd been contacted about being declined. They told us to call our bank to find out why the payment had been declined. The bank told us that LG had placed a hold on my account, but never collected. They also told us that on top of the hold, they'd tried to charge my card again, but the credit limit had been reached, so the transaction was declined. They said to have LG contact them so the hold could be removed. Called LG back... They don't want to call the bank because they've never heard of such a thing. They want us to wait for the hold to fall off (Don't know how long that'll take... Could be 30 days.) then call back to make the payment. I've not had a phone for 2 weeks and it's very inconvenient. During all the talks I've had with LG, they also told me that they do not overnight phones for any reason even though I, the customer, expressed great displeasure. I'm a supervisor at work and my manager is ON ME about having a phone. It's a huge inconvenience to a lot of people, but they don't care at all.Now I wish I'd just taken it to someone locally.