[Majid123]

i tried recovery mode but broken android with red triangke and exclamation mark came up and it said no command helppp

[Brian Holt1]

OTA still causes the problem, not just from trying to push the update

[deeje2]

Man, you're a lifesaver!

I had same issue with nexus 4, and just solved it with blw steps. My phone was in debug mode before using ota to load the 4.3 version, BTW.

Pwr off the phone,
Press pwr button + volume down button to enter fastboot mode
When u see Start and a lying down android logo on screen, use volume button to select from Start to recovery mode, then press pwr button (meaning selection)
Then the phone should reboot and re-enter the system updating page, and this time it successfully upgrades the system with 4.3 and gets into the desktop. All data is still there.

Hope it helps.

[CanvasOfLight]

@ChromeJob,
Thanks for your very useful input. It was very helpful.
Now if you can hear me from your throne up there, where did you read that I tried all the tricks and deleted Google framework and all? Why do you assume that we are just newbtards breaking everything?
I received my update OTA, I didn't do anything to accelerate it, it just arrived after 48h. And after trying to install it, it killed my phone.
I didn't frak anything, I didn't try to throw my phone in the toilet (let me know if you do, I'm interested) and I didn't even try to root my phone.

So please be a little more respectful towards those who post about their issues, without sounding like a pompous know-it-all.

Thanks.

[b2k1121]

I had same issue with nexus 4, and just solved it with blw steps. My phone was in debug mode before using ota to load the 4.3 version, BTW.

Pwr off the phone,
Press pwr button + volume down button to enter fastboot mode
When u see Start and a lying down android logo on screen, use volume button to select from Start to recovery mode, then press pwr button (meaning selection)
Then the phone should reboot and re-enter the system updating page, and this time it successfully upgrades the system with 4.3 and gets into the desktop. All data is still there.

Hope it helps.

I tried this, but got 'error' again when it tried to update. Then following the steps again, I get the android logo laying down with 'No Command'. Any ideas? How do I even do a factory reset?

[Stephen Marshall]

I contacted Google and the rep walked me through some possible fixes... None worked- new phone on the way.

[b2k1121]

I contacted Google and the rep walked me through some possible fixes... None worked- new phone on the way.

Same here, except she said they will be emailing me a link within 48 hours where I can order a new one. I will be charged until I send the old one back. Same case with you? Waiting for this email is going to add 2 days to already being without a phone for 5-7 days.

[claudemoe_]

There is a new issue after upgrading to 4.3 that the home button is not working at all (Other android functions seem fine as of now).

Don't know if someone is seeing the same issue.

I did the blw steps as @Remyrflt suggested and now it works fine. The home button is also not working at all.

But for those who got stuck, try this and hopefully it'll work for you.

[lonhai]

I have the same problem now! I tried above methods, but none of them can work. Help me!!!

[alex Ch]

I received my update notification for 4.3 and had the bad idea of accepting it...
Now, i am without a phone.... stuck in the X screen..
I tried the solutions with the bootloader and got dead android error...Thanks google!!

[alex Ch]

I have the same issue...

[Venkataraman AP]

Even my home button is not working, even the notification bar doesn't show up any notifications and the worst is when someone calls me, I dont get the call and it gives a busy tone.

Posted via Android Central App

[Venkataraman AP]

How to contact Google...?

Posted via Android Central App

[Jeroen Rombouts]

Those having this issue and not wanting to send the phone in... have you tried or considered trying installing the 4.3 factory image? The guide I wrote will walk you through it: http://forums.androidcentral.com/nex...e-restore.html

It will fully wipe the device, but OP indicated this wasn't a big deal and he wiped it anyway, so it could be worth a shot. You'd just have to unlock the bootloader to flash the factory image, after which you could re-lock it just as easily.

Just throwing it in as an option.

I have the same problem and your guide (while awesome) doesn't work, because adb doesn't recognise my phone.

- - - Updated - - -

How to contact Google...?

I want to know this too.... I can only find the number for Google HQ in the States.

[CanvasOfLight]

Just call Google on the provided number. It's better to talk to someone than interact through email anyway.

And if you live outside the US, use Gmail's "google voice" to call. It's free to any US number.

[mattopotamus]

same thing happened to me. I completely restored my phone and am going to wait for the update to get pushed through again. I tried the method someone mentioned using google framework. It made the update appear again, but it still failed. I'll post back if the restore works.

[deeje2]

Just a quick question, were any of you guys charging your phone during the update procedure?

[Miffo]

I've got this issue on my Nexus 7. For both my Nexus 4 and Nexus 7, I waited for the OTA update. Worked fine on my N4 but the N7 is stuck on the X logo.

I did unlock the bootloader on the N7 just to root it (for stick mount use) but I restored the standard boot loader. Previously I've had to apply updates manually as the non standard bootloaders don't seem to work with OTA updates. I wish I'd stuck with the manual option now! I'm no expert on these things and have to follow step by step guides.

Presumably I can sort it out with adb but I'm wondering now - I have one of the 8GB N7's that they don't make now. Perhaps I should contact Google. If they can't walk through fixing it then perhaps they'll send me a new one with 16GB?

- - - Updated - - -

>Just a quick question, were any of you guys charging your phone during the update procedure?

Didn't use charger for my phone or the tablet. One worked, one didn't.

[mattopotamus]

Just a quick question, were any of you guys charging your phone during the update procedure?

I've got this issue on my Nexus 7. For both my Nexus 4 and Nexus 7, I waited for the OTA update. Worked fine on my N4 but the N7 is stuck on the X logo.

I did unlock the bootloader on the N7 just to root it (for stick mount use) but I restored the standard boot loader. Previously I've had to apply updates manually as the non standard bootloaders don't seem to work with OTA updates. I wish I'd stuck with the manual option now! I'm no expert on these things and have to follow step by step guides.

Presumably I can sort it out with adb but I'm wondering now - I have one of the 8GB N7's that they don't make now. Perhaps I should contact Google. If they can't walk through fixing it then perhaps they'll send me a new one with 16GB?

- - - Updated - - -

>Just a quick question, were any of you guys charging your phone during the update procedure?

Didn't use charger for my phone or the tablet. One worked, one didn't.

I was not charging my device at the time of the update failure and had about 75% battery left.

[Jeroen Rombouts]

Just call Google on the provided number. It's better to talk to someone than interact through email anyway.

And if you live outside the US, use Gmail's "google voice" to call. It's free to any US number.

I did a couple of hours ago. The line was bad. I just got this mail from Google (She got my name wrong):

Hello Geroen,

Thank you for contacting Google Play Support. It was a pleasure speaking with you today. As promised, I have forwarded your concerns to our specialist. Please allow up to 48 hours for a response.

If you have any questions or concerns, please reply to this email and I will be happy to assist you.

Best Regards,

*redacted*
The Google Play Support Team

All I can do now is wait, I guess. Unfortunately, I'm going on holidays on Friday. :s

Also, FYI, Google voice isn't free when calling from Belgium to the States. It's cheap at 1.2 Euro cents a minute, but not free.

[lonhai]

Google gave me the answer.
To perform a factory reset:

Go to Home > Menu > Settings > Privacy (on some devices, the option to factory reset is located under "Phone storage" instead of "Privacy")
- Press Factory data reset
- Press Reset phone or Reset tablet

After you perform the factory reset, you'll need to sign into your device with the same primary Google Account you were using before in order to sync your purchased apps and other content.

If you're unable to get to your Settings menu, follow the steps below:

1. Power down your device
2. Press and hold both volume keys and the power button to enter Bootloader mode
3. Press the volume keys to cycle to the Recovery mode option
4. Press the power button to select Recovery mode
5. From the Recovery mode screen, press and hold the Power button then press the Volume up button.
6. Use the volume buttons to select wipe data/factory reset.
7. Select Yes -- delete all user data.
8. The factory data reset process will now start. Once its finished, select 'Reboot system now.'

[mattopotamus]

Just a quick question, were any of you guys charging your phone during the update procedure?

Google gave me the answer.
To perform a factory reset:

Go to Home > Menu > Settings > Privacy (on some devices, the option to factory reset is located under "Phone storage" instead of "Privacy")
- Press Factory data reset
- Press Reset phone or Reset tablet

After you perform the factory reset, you'll need to sign into your device with the same primary Google Account you were using before in order to sync your purchased apps and other content.

If you're unable to get to your Settings menu, follow the steps below:

1. Power down your device
2. Press and hold both volume keys and the power button to enter Bootloader mode
3. Press the volume keys to cycle to the Recovery mode option
4. Press the power button to select Recovery mode
5. From the Recovery mode screen, press and hold the Power button then press the Volume up button.
6. Use the volume buttons to select wipe data/factory reset.
7. Select Yes -- delete all user data.
8. The factory data reset process will now start. Once its finished, select 'Reboot system now.'

I am glad you posted this. I tried to get into the stock recovery and it seems like the failed update removed my stock recovery. I actually had to unlock the bootloader and reflash the stock recovery to get it back. I wonder if everyone you had the dead android man with the triangle had the same issue.

[mr_nobody]

@ChromeJob,
Thanks for your very useful input. It was very helpful.
Now if you can hear me from your throne up there, where did you read that I tried all the tricks and deleted Google framework and all? Why do you assume that we are just newbtards breaking everything?
I received my update OTA, I didn't do anything to accelerate it, it just arrived after 48h. And after trying to install it, it killed my phone.
I didn't frak anything, I didn't try to throw my phone in the toilet (let me know if you do, I'm interested) and I didn't even try to root my phone.

So please be a little more respectful towards those who post about their issues, without sounding like a pompous know-it-all.

Thanks.

Pretty sure his comments were directed at marathone...

[mattopotamus]

After two failed updated this is how I got it to work. I downloaded the nexus 4 toolkit located here [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers

unlocked my bootloader, flashed the stock recovery and the OTA came through and worked without a hiccup.

[b2k1121]

For those of us waiting on a new phone to arrive, is there anything we should do before running the update on the new phone to prevent this from happening again? Anyone figure out the cause of it yet?