10-06-2014 11:46 AM
117 12345
tools
  1. mattopotamus's Avatar
    For those of us waiting on a new phone to arrive, is there anything we should do before running the update on the new phone to prevent this from happening again? Anyone figure out the cause of it yet?
    I guess only time will tell. I think it is funny I had to unlock my bootloader to get it to work. I bet all of these devices having issue could be fixed by reflashing the stock recovery, but google would never advise that.
    Himeko7 and Stevenf17 like this.
    07-30-2013 11:06 AM
  2. Himeko7's Avatar
    Had the same today, finally fixed it after some hours and even got to keep all my data:

    • Go to bootloader (power+vol down)
    • Install TWRP from the pc through USB (with fastboot from SDK)
    • Enter Recovery (twrp). From here you can recover all your data even if encrypted (mount /sdcard then pull files with Nexus Toolkit)
    • Download 4.3 mako image from google, extract to sdk/platform-tools
    • Flash bootloader img, then reboot back to bootloader (bootloader-mako-makoz20i)
    • Flash radio img, then reboot back to bootloader (radio-mako-m9615a-cefwmazm-2.0.1700.84)
    • Manually flash all the other img files from the zip, 1 by 1, EXCEPT FOR DATA, this way you get to keep all your stuff, everything will be the same after the update, installed apps, setup etc
    • That means: boot, system. "writing system" could take a while, if it didn't change after a couple hours just ctrl+C to cancel, I had this.. and the update was properly written anyway)
    07-30-2013 03:57 PM
  3. Jeroen Rombouts's Avatar
    Google gave me the answer.
    To perform a factory reset:

    Go to Home > Menu > Settings > Privacy (on some devices, the option to factory reset is located under "Phone storage" instead of "Privacy")
    - Press Factory data reset
    - Press Reset phone or Reset tablet

    After you perform the factory reset, you'll need to sign into your device with the same primary Google Account you were using before in order to sync your purchased apps and other content.

    If you're unable to get to your Settings menu, follow the steps below:

    1. Power down your device
    2. Press and hold both volume keys and the power button to enter Bootloader mode
    3. Press the volume keys to cycle to the Recovery mode option
    4. Press the power button to select Recovery mode
    5. From the Recovery mode screen, press and hold the Power button then press the Volume up button.
    6. Use the volume buttons to select wipe data/factory reset.
    7. Select Yes -- delete all user data.
    8. The factory data reset process will now start. Once its finished, select 'Reboot system now.'
    Tried that, didn't do anything
    07-30-2013 04:13 PM
  4. AsidXxx's Avatar
    So I had the same issue and find the probelm:
    During upgrade to 4.3 the baseband/radio file is been updated as well BUT due to some reason (I think it is based on the location in the world - Carrier) the new baseband is stuck.
    What you must do is to download the old (4.2.2) baseband to the phone.This will fix the issue - Than the phone will cpontinue to boot normally....
    You should use Nexus Root Toolkit to do so.Under Advanced Utilites you will find the option to load Radio/BaseBand only.
    Can you please post the exact steps? *noob alert*

    And I really want to backup my data first, but since I cant even boot into my phone; at my wit's end.
    07-30-2013 04:31 PM
  5. Himeko7's Avatar
    Can you please post the exact steps? *noob alert*

    And I really want to backup my data first, but since I cant even boot into my phone; at my wit's end.
    Read my post, you can backup your data without booting your phone, just need to get on the bootloader area and have drivers properly installed in your pc for the USB link.
    07-30-2013 04:48 PM
  6. AsidXxx's Avatar
    Had the same today, finally fixed it after some hours and even got to keep all my data:

    • Go to bootloader (power+vol down)
    • Install TWRP from the pc through USB (with fastboot from SDK)
    • Enter Recovery (twrp). From here you can recover all your data even if encrypted (mount /sdcard then pull files with Nexus Toolkit)
    • Download 4.3 mako image from google, extract to sdk/platform-tools
    • Flash bootloader img, then reboot back to bootloader (bootloader-mako-makoz20i)
    • Flash radio img, then reboot back to bootloader (radio-mako-m9615a-cefwmazm-2.0.1700.84)
    • Manually flash all the other img files from the zip, 1 by 1, EXCEPT FOR DATA, this way you get to keep all your stuff, everything will be the same after the update, installed apps, setup etc
    • That means: boot, system. "writing system" could take a while, if it didn't change after a couple hours just ctrl+C to cancel, I had this.. and the update was properly written anyway)
    This looks like what I want. My phone went into a bootloop after the OTA update and I am at my wit's end as to how to backup my data before flashing with the 4.3 image. Can you please post more detailed steps?
    07-30-2013 04:49 PM
  7. Himeko7's Avatar
    This looks like what I want. My phone went into a bootloop after the OTA update and I am at my wit's end as to how to backup my data before flashing with the 4.3 image. Can you please post more detailed steps?
    it's a bit techy stuff, let me know if you don't understand something:

    • Install the SDK: Android SDK | Android Developers
    • Run "SDK Manager". You might need Java for this, download/install first if required.
    • Through SDK Manager, download platform tools and USB Driver (usually ticked as default)
    • Make sure driver is installed. When N4 is plugged it should show something like "ADB interface" or "Nexus bootloading device" on top on device manager
    • Go to bootloader (with phone OFF, hold power+vol down). Leave it there.
    • Back to PC: D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
    • Open a command prompt here, preferably with admin power (start meny, cmd, r-click, run as admin)
    • Download TWRP: TeamWin Projects - TWRP 2.6 - | TeamWin
    • "Get TWRP for your device", "TWRP for Nexus 4 [mako]", "Download the newest .img file here"
    • "openrecovery-twrp-2.6.0.0-mako.img" < download this
    • Put this img file in D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
    • Back to msdos/command prompt, type:
    • fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img
    • Now press vol down, select Recovery, this will bring up the custom recovery app from TWRP
    • If you had the phone encrypted, it will ask for the password, type it in
    • Now here you have to go Mount, pick /sdcard
    • Now we need the Nexus 4 Toolkit: [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers
    • Install, run, pick 13
    • Now pick 14 "Pull files from device". 2 "manually answer", say yes
    • Now it needs the path, it is "/sdcard/" without the quotes, and including both /
    • Let it work. If everything goes well, your files will be in "C:\Google_Nexus_4_ToolKit\pulled_files_are_put_here"




    That's for the personal data stuff. Contacts, SMS, apps, apps data etc is a different story, if you need that, you have to do the other steps from my first post (manually flash 4.3 excluding the DATA img)
    ChromeJob, mset, AsidXxx and 1 others like this.
    07-30-2013 05:29 PM
  8. Jeroen Rombouts's Avatar
    After two failed updated this is how I got it to work. I downloaded the nexus 4 toolkit located here [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers

    unlocked my bootloader, flashed the stock recovery and the OTA came through and worked without a hiccup.
    This at least got my phone back in working order. I'm back to Android 4.2.2.
    07-30-2013 06:40 PM
  9. mattopotamus's Avatar
    This at least got my phone back in working order. I'm back to Android 4.2.2.
    Hopefully when the update comes it will work for you.
    07-30-2013 06:42 PM
  10. Nauman Alvi's Avatar
    No, in my case. not.
    07-30-2013 08:41 PM
  11. Nauman Alvi's Avatar
    Just a quick question, were any of you guys charging your phone during the update procedure?
    no, in my case my phone was not connected to charger.
    07-30-2013 08:42 PM
  12. Asier3d's Avatar
    I can't use my home/Google now button too... It's frustrating!
    07-30-2013 11:43 PM
  13. Mustafa Khaleefah's Avatar
    here is the solution for your problem

    Google Groups

    thanks
    07-31-2013 02:23 AM
  14. Mustafa Khaleefah's Avatar
    Hey guys,

    Ok, I tried to read so many posts since yesterday, can't find a solution. This is my last resort (and first post) before sending my phone back.

    I have a Nexus 4, 2 months old, unrooted and nothing done to it.
    Yesterday evening, 4.3 is pushed to my phone. I download it (OTA), and at the end of the installation, I get an error screen and it restarts installing. It loops like that 3-4 times (installing-error-installing-...) then it turns off.
    I switch it back on, and it just doesn't go past the X logo (yes I left it a long time to see). After a while, I just decide to do a hard reset. My data is on the cloud anyway.

    I go to recovery mode, wipe to factory status, reboot.... nope, still stuck on X logo.

    Now my main problem here, is that I saw a few suggestions on the forum.. BUT, I don't have USB debugging mode enabled since I've never rooted/done anything to my phone, and now I can't enable it since it won't go past the logo. When I connect my phone to the PC (win 7), I don't see it appear in my connected devices.

    Any final suggestions? Is it hopeless?
    Thanks guys.
    Guys here is the solution for the problem

    Google Groups

    please give me your feedback
    Thanks
    07-31-2013 02:31 AM
  15. Miffo's Avatar
    I've now done a factory reset on my Nexus 7 from the boot menu - didn't help. I phoned Google (by the way - what's all this stuff about using Gtalk if you're outside the US - I'm in the UK and just used the 0800 (free) number they list on the website). Google made me reset it again on the phone but of course that didn't help. He also broke the bad news that my warranty ran out 10 days ago! Otherwise they would have sent a replacement.
    07-31-2013 02:43 AM
  16. Jeroen Rombouts's Avatar
    Hopefully when the update comes it will work for you.
    Sadly, no. I tried again twice. And my phone always stops on the X screen.
    07-31-2013 03:10 AM
  17. Himeko7's Avatar
    I've now done a factory reset on my Nexus 7 from the boot menu - didn't help. I phoned Google (by the way - what's all this stuff about using Gtalk if you're outside the US - I'm in the UK and just used the 0800 (free) number they list on the website). Google made me reset it again on the phone but of course that didn't help. He also broke the bad news that my warranty ran out 10 days ago! Otherwise they would have sent a replacement.
    They should replace it either way, it's their update that's breaking phones. This calls for a major class action lawsuit imo.
    07-31-2013 03:11 AM
  18. mattopotamus's Avatar
    How is your warranty up. The phone comes with a one year manufacturer warranty and the nexus 4 has not be out for a year yet.
    07-31-2013 03:47 AM
  19. Venkataraman AP's Avatar
    Factory reset worked for me... Now on android 4.3. All bugs vanished....

    Posted via Android Central App
    07-31-2013 04:35 AM
  20. shpits's Avatar
    Tried everything and nothing! The "Google Groups" solution also fails... Still the damn X logo..
    07-31-2013 05:59 AM
  21. Himeko7's Avatar
    Tried everything and nothing! The "Google Groups" solution also fails... Still the damn X logo..
    I got mine all working again with the steps I provided earlier. If you guys still need help I could give you a hand through teamviewer.
    07-31-2013 06:03 AM
  22. shpits's Avatar
    I don't wish to root my device...
    07-31-2013 06:41 AM
  23. Mihai Mitache's Avatar
    Hi Himeko7..
    I've followed your steps up to enter "fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img" in cmd prompt. When I enter that I get :"FAILED<remote: not supported in locked device>" Is there a workaround for this?
    Thanks~

    it's a bit techy stuff, let me know if you don't understand something:

    • Install the SDK: Android SDK | Android Developers
    • Run "SDK Manager". You might need Java for this, download/install first if required.
    • Through SDK Manager, download platform tools and USB Driver (usually ticked as default)
    • Make sure driver is installed. When N4 is plugged it should show something like "ADB interface" or "Nexus bootloading device" on top on device manager
    • Go to bootloader (with phone OFF, hold power+vol down). Leave it there.
    • Back to PC: D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
    • Open a command prompt here, preferably with admin power (start meny, cmd, r-click, run as admin)
    • Download TWRP: TeamWin Projects - TWRP 2.6 - | TeamWin
    • "Get TWRP for your device", "TWRP for Nexus 4 [mako]", "Download the newest .img file here"
    • "openrecovery-twrp-2.6.0.0-mako.img" < download this
    • Put this img file in D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
    • Back to msdos/command prompt, type:
    • fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img
    • Now press vol down, select Recovery, this will bring up the custom recovery app from TWRP
    • If you had the phone encrypted, it will ask for the password, type it in
    • Now here you have to go Mount, pick /sdcard
    • Now we need the Nexus 4 Toolkit: [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers
    • Install, run, pick 13
    • Now pick 14 "Pull files from device". 2 "manually answer", say yes
    • Now it needs the path, it is "/sdcard/" without the quotes, and including both /
    • Let it work. If everything goes well, your files will be in "C:\Google_Nexus_4_ToolKit\pulled_files_are_put_here"


    http://i.imgur.com/kG5OYza.png

    That's for the personal data stuff. Contacts, SMS, apps, apps data etc is a different story, if you need that, you have to do the other steps from my first post (manually flash 4.3 excluding the DATA img)
    07-31-2013 06:51 AM
  24. Himeko7's Avatar
    Hi Himeko7..
    I've followed your steps up to enter "fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img" in cmd prompt. When I enter that I get :"FAILED<remote: not supported in locked device>" Is there a workaround for this?
    Thanks~
    Oh ok, you are gonna have to unlock the bootloader first then, explained here Nexus 4 Guide-Unlock Bootloader, Root, Install Custom Recoveries & Custom ROMs/Kernel - xda-developers
    scroll down a bit until the "Unlock Bootloader" part in blue font.

    HOWEVER, I think that might wipe your data.. I did the unlocking/rooting long ago so I'm not entirely sure now; here's what you can do to avoid that in any case: xda-developers - View Single Post - Nexus 4 Guide-Unlock Bootloader, Root, Install Custom Recoveries & Custom ROMs/Kernel

    Another option, you can try the Nexus Toolkid without unlocking the bootloader, I think that might work to get your files copied to your PC first. (just go to bootloader step, and then skip everything until the nexus toolkit part)
    ChromeJob and Mihai Mitache like this.
    07-31-2013 06:59 AM
  25. AsidXxx's Avatar
    it's a bit techy stuff, let me know if you don't understand something:

    • Install the SDK: Android SDK | Android Developers
    • Run "SDK Manager". You might need Java for this, download/install first if required.
    • Through SDK Manager, download platform tools and USB Driver (usually ticked as default)
    • Make sure driver is installed. When N4 is plugged it should show something like "ADB interface" or "Nexus bootloading device" on top on device manager
    • Go to bootloader (with phone OFF, hold power+vol down). Leave it there.
    • Back to PC: D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
    • Open a command prompt here, preferably with admin power (start meny, cmd, r-click, run as admin)
    • Download TWRP: TeamWin Projects - TWRP 2.6 - | TeamWin
    • "Get TWRP for your device", "TWRP for Nexus 4 [mako]", "Download the newest .img file here"
    • "openrecovery-twrp-2.6.0.0-mako.img" < download this
    • Put this img file in D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
    • Back to msdos/command prompt, type:
    • fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img
    • Now press vol down, select Recovery, this will bring up the custom recovery app from TWRP
    • If you had the phone encrypted, it will ask for the password, type it in
    • Now here you have to go Mount, pick /sdcard
    • Now we need the Nexus 4 Toolkit: [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers
    • Install, run, pick 13
    • Now pick 14 "Pull files from device". 2 "manually answer", say yes
    • Now it needs the path, it is "/sdcard/" without the quotes, and including both /
    • Let it work. If everything goes well, your files will be in "C:\Google_Nexus_4_ToolKit\pulled_files_are_put_here"


    http://i.imgur.com/kG5OYza.png

    That's for the personal data stuff. Contacts, SMS, apps, apps data etc is a different story, if you need that, you have to do the other steps from my first post (manually flash 4.3 excluding the DATA img)
    I am stuck on that step, in bold. I dont see sdcard listed. I unlocked the bootloader via Nexus Toolkit. What do I do now?
    07-31-2013 03:41 PM
117 12345

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