1. avolfman's Avatar
    Hello

    after updating my phone to the new 4.3 android version it crashes with the message

    "unfortunately, the process com.android.phone has stopped'

    i even rebooted my device but it still crashes

    how can i fix this?

    thanks
    07-28-2013 10:33 AM
  2. digitalslacker's Avatar
    Hello

    after updating my phone to the new 4.3 android version it crashes with the message

    "unfortunately, the process com.android.phone has stopped'

    i even rebooted my device but it still crashes

    how can i fix this?

    thanks
    Try clearing the cache/data on the phone app.
    Settings > Apps > Swipe right to All > Phone > Clear Cache, Clear Data, Force Stop
    Then try to see if it crashes

    After that, youcould try a factory reset but that'll wipe everything and you'll need to re-set it all up. You'll also lose any saved game progress and stuff.
    07-28-2013 01:02 PM
  3. Anton Urusov's Avatar
    I've got the same problem. Moreover, factory reset didn't help. Also Samsung Kies doesn't recognize my phone after update.

    After factory reset Software update icon appeared. But when I'm trying to update software, I receive "Processing failed" message
    07-30-2013 07:30 AM
  4. pontiac005's Avatar
    I've got the same problem. Moreover, factory reset didn't help. Also Samsung Kies doesn't recognize my phone after update.

    After factory reset Software update icon appeared. But when I'm trying to update software, I receive "Processing failed" message
    Are you talking about the LG Nexus 4 or the Samsung GNexus? The LG N4 does not use Kies.

    Sent from my Nexus 4 running Android 4.3 using Tapatalk 4
    07-30-2013 07:40 AM
  5. tomasalmeida's Avatar
    Hi,

    I got the same problem doing the OTA to 4.3 on my Nexus 4. After that, I tried to app clean and unfortunately a factory reset. Neither things worked for me (believe me, it is really annoying configure your phone when the phone app crashes each second).

    To solve the problem, I followed the instruction on Google Factory Images page and reinstalled 4.2.2 version using fastboot. Finished installation I got my phone back.

    Just for fun, I tried to update to 4.3 version using fastboot and it crashed again... For the moment I will stay on 4.2.2 version

    Hope this helped!

    Toms Dias Almeida
    twitter @tomasalmeida
    07-30-2013 01:12 PM
  6. serges78's Avatar
    Hi, I'm using a nexus 7 and I have the same problem since installing the update. Can you please help out. I'm kind of lost using the link you've provided. Thank you

    - - - Updated - - -

    Hi, I'm using a nexus 7 and I have the same problem since installing the update. Can you please help out. I'm kind of lost using the link you've provided. Thank you
    07-30-2013 03:19 PM
  7. Roger Coulter's Avatar
    My nexus 4 locks up since installing 4.3. After sitting idle, the screen simply won't come back (although the message indicator light is occasionally flashing). If I hold the power button for 10 seconds it will restart. Any suggestions?
    Welington Silva likes this.
    07-31-2013 02:06 PM
  8. Greg C's Avatar
    Were you using the Netflix app?

    My nexus 4 locks up since installing 4.3. After sitting idle, the screen simply won't come back (although the message indicator light is occasionally flashing). If I hold the power button for 10 seconds it will restart. Any suggestions?
    Welington Silva likes this.
    07-31-2013 02:11 PM
  9. Welington Silva's Avatar
    Roger Coulter, I updated my Nexus 4 to Android 4.3 and the same is happening to me.

    And Greg C, yes, coincidentally I was using Netflix App
    08-02-2013 10:04 AM
  10. Phyllis Kitsune's Avatar
    Hi. I just updated my Android to the newest version(never saw which) .
    Couple of hours later my Galaxy Note 2 just died. Now I can't go any further than the company logo.
    Nobody warned me of that possibility. Why is the software bad for my phone?
    How can I fix my phone?
    08-17-2014 11:41 AM
  11. Olivia Fayet's Avatar
    Hi...

    My phone went to safe mode
    I did the normal things I did to get it out of safe mode
    It would not leave safe mode for any thing I did

    This one time when I was restarting it it won't come on
    Then a warning came on saying 'press up volume to update to the OS
    Press the down volume to cancel
    I keep on pressing the up volume

    Now my phone is completely off and won't come back on

    I kept it on the charger for a long time
    Nothing is happening

    Please help
    10-13-2014 05:29 PM

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