1. Russell Stringham's Avatar
    When my phone upgraded to Android 4.3, all of my certificates disappeared (I had one for my company VPN and one for WiFi). I am unable to re-install these certificates, nor can I install new certificates. When I attempt to install certificates, I am prompted to enter the credential storage password. I enter the one I previously used and get a new password prompt. After the first three attempts, I got a message that credential storage had been cleared, but entering a new password (or the same one again) doesn't allow me to proceed (I get another message that credential storage has been cleared and am again prompted for a password).

    In the Security/Credential Storage area of Settings, Trusted Credentials shows no certificates. The Clear Credentials option is grayed out/disabled.

    I have uninstalled all of the applications that showed in Device Administrators, so that the only item that shows from that option is Android Device Manager (and it is not checked). I have also disabled screen lock and my phone is not encrypted.

    Any ideas on what I can do to add credentials?
    08-20-2013 12:50 PM
  2. kevinxbrown's Avatar
    I get the same (Nexus 4, Android 4.3), and other solutions in other forums don't work (eg entering different passwords multiple times to force it to ask you for a new one).

    I need to install a personal certificate to connect to wifi

    Any help would be appreciated!

    Thanks, Kevin
    09-17-2013 04:42 AM

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