Shop HP’s Memorial Day Sale:Save up to 61% on PCs and more!
08-27-2013 11:01 PM
27 12
tools
  1. Sanjay Parab's Avatar
    I got this phone 4 days ago from Google play store. To protect my investment, I also brought a Ballistic Protection from Amazon. Last week Saturday, I accidentally dropped the phone, around 2 feet from the ground. I was shocked to see that the screen cracked this bad despite having the ballistic case on. I seriously believe their is a design flaw and that the glass despite being a gorilla glass is too think and brittle. To make matters worse, I did contact LG customer service who appeared sympathetic but indicated that their will be a cost associated. I agreed but wanted to know the price. They (customer service) indicated that only their technician can tell me the price. I repeatedly asked them for the cost of repairing the glass. I understand that if there is additional damage then the cost will increase but they could have provided me with the basic cost. Very disappointing experience. I don't think, I will buy another nexus again.
    Attached Thumbnails Serious issues with LG 960/ Nexus4 screen-img_20130826_142433-1-.jpg  
    08-26-2013 01:33 PM
  2. Captainbob767's Avatar
    What did it land on, a rock?
    08-26-2013 03:12 PM
  3. N4Newbie's Avatar
    And was that 2 feet or 2 meters?

    Seriously, this degree of damage hardly seems likely from a 2 foot drop. I've dropped my N4 from at least 4 feet with nothing more than a soft plastic TPU case onto a tiled bathroom floor and suffered zero damage.
    08-26-2013 04:54 PM
  4. n3wDaddy77's Avatar
    I feel your pain. That looks pretty bad, but I must agree with others. I've dropped my N4 from around 3 feet onto brick and I only have a Ringke Fusion case. My unit suffered no damage whatsoever.

    Sent from my Nexus 4 using Tapatalk 4
    08-26-2013 06:13 PM
  5. Sanjay Parab's Avatar
    While the entire screen cracked, it was not that bad, but as I frantically tried to start the phone and swiped the screen it became progressively worse and took off like a spider web. It took me a while to realize that when the screen cracks LG locks the screen and no matter how much you try, you cannot unlock the phone when the screen cracks. And no it didn't land on a rock, but flooring was stone flooring. I am told by LG and others it depends on the angle it lands on. Thanks anyways.
    08-26-2013 08:17 PM
  6. adam514's Avatar
    Bottom line: don't buy a glass phone if you think you're the type to drop your phone. Honestly i've had the N4 since Dec. and haven't dropped it further than a foot just recently and it was carpet. I have a basic TPU case that's all. There's nothing wrong with Nexus devices, but like anything else a little care goes a long way! Good luck on the repair.
    08-26-2013 08:22 PM
  7. jose3456's Avatar
    Ive dropped my nexus 4 from 3.2 feet face flat on to hard title with an ionic guardian armor case and nothing happened by the way i feel sorry for you and did you have the screen protectors that come on with the nexus 4 when you first got it because those are pretty good

    Sent from my GT-P3113 using AC Forums mobile app
    08-26-2013 10:57 PM
  8. festinator's Avatar
    What did it land on? That looks like the type of case that would raise the phone a bit so it doesn't land flat on its face.. Maybe not though. In the end though you can't blame the phone when you dropped it.
    08-27-2013 12:07 AM
  9. John Beirne's Avatar
    I watched the videos of those ballistic sheild cases and I'm sure they guarantee that the case can protect the phone from all sorts of abuse. Isn't that case quite expensive? You should contact them also.

    Sent from my GT-I5800 using AC Forums mobile app
    08-27-2013 06:01 AM
  10. Captainbob767's Avatar
    Ive dropped my nexus 4 from 3.2 feet face flat on to hard title with an ionic guardian armor case and nothing happened by the way i feel sorry for you and did you have the screen protectors that come on with the nexus 4 when you first got it because those are pretty good

    Sent from my GT-P3113 using AC Forums mobile app
    That is not a real screen protector that is on the new phone, it is so the screen doesn't get scratched while it is being shipped.
    08-27-2013 08:48 AM
  11. Sanjay Parab's Avatar
    See Adam accidents don't come calling, they happen. If I did not have Ballistic protection, I would not even have come to this forum. When this happens despite having all protections, it points to a probable design flaw. I have used many glass cell phones the past several years, and have seen worse falls even without any protection on them. On further investigating this issue, I have heard that the gorilla glass is too thin and negates any effect it may have in protecting the fall. This phone also had the original screen protector that came from Nexus on it when it fell.
    08-27-2013 09:32 AM
  12. jose3456's Avatar
    That is not a real screen protector that is on the new phone, it is so the screen doesn't get scratched while it is being shipped.
    Well it feels like one and I still have it on and they serve me well

    Sent from my Nexus 4 using AC Forums mobile app
    08-27-2013 09:56 AM
  13. festinator's Avatar
    I'm pretty sure that's not a screen protector.. Its just the plastic they put in the device so it doesn't get scratched before you get it.. And that flimsy thing certainly won't protect the phone from a fall. If it was a screen protector then Google would have mentioned the phone came with one.. Its not so they didn't say anything about it. And Sanjay you still haven't told us what it landed on. What kind of ground? Perhaps it was uneven.
    Captainbob767 likes this.
    08-27-2013 10:40 AM
  14. Captainbob767's Avatar
    See Adam accidents don't come calling, they happen. If I did not have Ballistic protection, I would not even have come to this forum. When this happens despite having all protections, it points to a probable design flaw. I have used many glass cell phones the past several years, and have seen worse falls even without any protection on them. On further investigating this issue, I have heard that the gorilla glass is too thin and negates any effect it may have in protecting the fall. This phone also had the original screen protector that came from Nexus on it when it fell.
    Gorilla glass affords no extra protection against falls and breaking, it is to protect against scratches.
    08-27-2013 11:07 AM
  15. Captainbob767's Avatar
    I'm pretty sure that's not a screen protector.. Its just the plastic they put in the device so it doesn't get scratched before you get it.. And that flimsy thing certainly won't protect the phone from a fall. If it was a screen protector then Google would have mentioned the phone came with one.. Its not so they didn't say anything about it. And Sanjay you still haven't told us what it landed on. What kind of ground? Perhaps it was uneven.
    Well it feels like one and I still have it on and they serve me well

    Sent from my Nexus 4 using AC Forums mobile app
    It may "feel" like one, but it isn't one.
    08-27-2013 11:08 AM
  16. mr_nobody's Avatar
    It may "feel" like one, but it isn't one.
    You know, that's funny because it actually does protect the screen.
    jose3456 likes this.
    08-27-2013 11:31 AM
  17. Captainbob767's Avatar
    You know, that's funny because it actually does protect the screen.
    So would a piece of toilet tissue, but that isn't a screen protector either.
    festinator likes this.
    08-27-2013 11:39 AM
  18. festinator's Avatar
    I prefer to use some lettuce to protect my screen XD
    08-27-2013 11:44 AM
  19. Illustrator Joe's Avatar
    "I won't buy a nexus again" makes no sense since the are consistently made by different manufacturers.

    |❌_❌|
    08-27-2013 11:57 AM
  20. mr_nobody's Avatar
    So would a piece of toilet tissue, but that isn't a screen protector either.
    Yeah, but you couldn't use the device using your strategy. I used mine for at least a couple months with the shipping plastic on it. It protects the screen from scratches and doesn't affect the sensitivity at all. Just because it doesn't meet your high standards for a "screen protector", not sure why you feel the need to belittle the people it works/worked for...
    jose3456 and hackbart like this.
    08-27-2013 01:20 PM
  21. festinator's Avatar
    No one is belittling anyone. The OP has said that it even had the "screen protector that came with the phone" on his nexus 4 when it fell, and we are letting him and you know it is NOT a screen protector, it is a piece of plastic. You can find them on a bunch of new things you buy. The plastic that covered the screen of your TV? It wasn't for protecting it against falls. Like you said it will protect the phone from minor scratches, but the OP thought that it should have also provided some protection from the fall, which it will not.
    Btw the screen feels so much better without the plastic on it and the front is gorilla glass so you won't have to worry about it scratching. If you wanna keep the plastic on the back on though, maybe that'd be a good idea because the back scratches very easily.


    Sent from my Nexus 4 using AC Forums mobile app
    08-27-2013 02:00 PM
  22. Captainbob767's Avatar
    Yeah, but you couldn't use the device using your strategy. I used mine for at least a couple months with the shipping plastic on it. It protects the screen from scratches and doesn't affect the sensitivity at all. Just because it doesn't meet your high standards for a "screen protector", not sure why you feel the need to belittle the people it works/worked for...
    Well the next time you bring your car in for service, and they put those plastic covers on your seats to protect them from grease and dirt, leave them there and tell other people that they are seat covers.
    08-27-2013 02:46 PM
  23. jose3456's Avatar
    I'm pretty sure that's not a screen protector.. Its just the plastic they put in the device so it doesn't get scratched before you get it.. And that flimsy thing certainly won't protect the phone from a fall. If it was a screen protector then Google would have mentioned the phone came with one.. Its not so they didn't say anything about it. And Sanjay you still haven't told us what it landed on. What kind of ground? Perhaps it was uneven.
    That's why I have a case and it has protected my phone from scratches

    Sent from my Nexus 4 using AC Forums mobile app
    08-27-2013 06:20 PM
  24. festinator's Avatar
    That's why I have a case and it has protected my phone from scratches

    Sent from my Nexus 4 using AC Forums mobile app
    I'm glad it protected your phone from scratches. Just don't go thinking it will protect it from a drop.

    Sent from my Nexus 4 using AC Forums mobile app
    08-27-2013 06:47 PM
  25. Captainbob767's Avatar
    I'm glad it protected your phone from scratches. Just don't go thinking it will protect it from a drop.

    Sent from my Nexus 4 using AC Forums mobile app
    A good case will prevent many drops from damaging the phone. Will it protect it 100% of the time, no, nothing will on any smartphone.
    08-27-2013 07:25 PM
27 12

Similar Threads

  1. I NEED HELP!!!! My Samsung Galaxy S2 Screen Broke Inside
    By Helio Leung in forum Samsung Galaxy S II
    Replies: 4
    Last Post: 07-23-2015, 09:26 AM
  2. LG Optimus F3 - Transferring Photos and Videos to SD Card
    By BrushWithRob in forum General Help and How To
    Replies: 4
    Last Post: 03-15-2014, 01:08 PM
  3. Messed with the VPN settings, my phone is locked
    By maffy06 in forum General Help and How To
    Replies: 1
    Last Post: 09-08-2013, 02:37 PM
  4. Verizon Network Extender Issues
    By zett40 in forum Motorola Droid MAXX
    Replies: 4
    Last Post: 08-28-2013, 08:17 AM
  5. New guy needs help with his droid already
    By MotoX405 in forum Moto X (2013)
    Replies: 7
    Last Post: 08-27-2013, 07:24 AM
LINK TO POST COPIED TO CLIPBOARD